Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
Mews POS
Tap into the power of intuitive technologies for your hotel restaurant operations
By property type
The luxury boutique hotel brand with properties across five European countries has boosted RevPAR and occupancy since moving to Mews.
39% increase in RevPAR
from first six months of 2019 to first six months of 2022
65% increase in occupancy
from first six months of 2019 to first six months of 2022
30% higher ADR
for direct bookings compared to channel manager bookings
“We have been with Mews for several years and you can see how they’ve helped us to perform consistently well. Occupancy, revenue, guest satisfaction: it’s all there in the data.”
Romain Stern
Head of Sales & Revenue Management, 9Hotel Collection
While channel managers remain a necessity to reach more customers, an over-reliance on OTA bookings means a large amount of revenue is lost through commissions.
Every 9Hotel Collection property uses Mews Booking Engine to allow guests to quickly and easily make reservations directly from their website. The user journey is simple with a minimal amount of clicks, while each property can offer various rates and extras once the guest has selected their room, including early check-in, breakfast and more. Guests can also choose to skip housekeeping during their stay, which reduces costs and saves time for the housekeeping team.
• Every hotel is above the 3.3% industry average booking conversion rate
• 7.4% booking engine conversion rate for 9Hotel Paquis Geneva, 6.5% for 9Hotel Sablon Brussels
• 30% higher ADR for booking engine bookings compared to channel manager bookings
When choosing their hospitality cloud, 9Hotel Collection wanted a solution that would drive major improvements across their KPIs.
Mews Hospitality Cloud is an agile and powerful solution that has helped the brand deliver significant results. Through a combination of clean and intuitive dashboards with Mews Operations, streamlined and digital processes through Mews Guest Journey, and the ability to connect with hospitality’s best integrations via Mews Marketplace, the 9Hotel Collection team have a platform for lasting success.
• 65% increase in occupancy from first six months of 2019 to first six months of 2022
• 39% increase in RevPAR from first six months of 2019 to first six months of 2022
Guest expectations are changing, and many now expect to be able to undertake much of their journey digitally.
Online Guest Services are a part of Mews Guest Journey, which includes features like online check-in and check-out. In order to check in online, guests are sent a pre-arrival email that includes a link, allowing them to complete the administrative part of their journey in their own time. This means that upon arrival they can get to their room faster, while front desk staff can focus more on being personable. Moreover, guests that check in online tend to be more engaged, with a higher spend.
• 12% higher ADR for guests who check in online
• 24% of guests check in online at 9Hotel Cesàri Rome, 19% at 9Hotel Central Brussels
“Our guests expect everything to be convenient, from booking to check-in to departure; Mews allows us to meet these expectations while also streamlining our own operations.”
Romain Stern
Head of Sales & Revenue Management, 9Hotel Collection
"Mews is really easy to get to grips with, even if you don’t come from hospitality. This is vital for us as most of our staff are new to the industry, and they’re able to learn the system quickly"
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My Hotels Gestion
France
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"We’ve had amazing results with Mews Booking Engine, drastically cutting the amount of OTA commission we pay while also increasing our RevPAR thanks to upselling"
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Green Hotels
France
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"One of the reasons we chose Mews was because it’s so user friendly. Our team find it really easy to learn and it ends up saving us so much time every day"
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Mercure Roeselare
Belgium
Deutsch
Français
Nederlands
