Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
Mews POS
Tap into the power of intuitive technologies for your hotel restaurant operations
By property type
The German eco-hotel gives guests a fully digital guest journey with Mews and reaps the operational and revenue benefits.
99% higher average booking value for direct bookings
39% of guests check in online
100% payment automation for card transactions
“I love it when smart digital solutions support a holistic sustainability strategy. Online check-in and digital invoicing via Mews not only save an incredible amount of paper, it also supports the team, who never again have to decipher illegible handwriting, transfer data and archive crates of registration forms.”
Jonas Mog
Managing Director, ahead hotel
ahead burghotel aim to eliminate any resource waste from their operations, including unnecessary printouts, while also providing a variety of arrival options for guests.
Mews Guest Journey provides a number of connected digital user journeys. Once a reservation is made, the automated confirmation email provides a link to online check-in, where guests can perform a digital check-in to save time. Upon arrival, guests who have not yet checked in can do so with a member of the ahead team over a welcome drink. With the tablet solution, guest check-in is fast, effective and completely paperless, leaving more time for valuable human interaction and warm hospitality.
• One minute is the average kiosk check-in time
• 39% of guests check in online
• 10% of guests check out online
Reservations made through OTAs typically cost hotels high amounts of commission while also keeping guests less engaged.
Through their website (which is 100% Co2 free and hosted with green electricity) guests can book direct with the Mews Booking Engine. The user journey is smooth and consistent, and guests can easily choose add-ons such as champagne and baby cots.
• 4.9% booking engine conversion rate (industry average for independent hotels is 3.3%)
• 99% higher average booking value for booking engine bookings compared to channel manager
ahead burghotel embraces digital processes throughout their property, and they wanted an equally reliable and automated solution for managing payments.
Every transaction made through Mews Payments meets the highest security protocols while also remaining fast and frictionless. The hotel uses a portable Mews terminal so that transactions can be made throughout the hotel, while guests are also able to use their preferred payment method, including alternatives like Apple Pay.
• 100% payment automation for card transactions
• Zero chargebacks
• 15% of online checkout payments made through Apple Pay and Google Pay
“Our team has been really impressed at how easy Mews is to use. It’s logical, it’s modern and it provides the perfect base for outstanding hospitality.”
Jonas Mog
Managing Director, ahead hotel
"Mews is really easy to get to grips with, even if you don’t come from hospitality. This is vital for us as most of our staff are new to the industry, and they’re able to learn the system quickly"
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My Hotels Gestion
France
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"We have been with Mews for several years and you can see how they’ve helped us to perform consistently well. Occupancy, revenue, guest satisfaction: it’s all there in the data"
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9Hotel Collection
Belgium, France, Italy, Portugal, Switzerland
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"We’ve had amazing results with Mews Booking Engine, drastically cutting the amount of OTA commission we pay while also increasing our RevPAR thanks to upselling"
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Green Hotels
France
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