The 62-room Viennese gallery hotel protects its independent character with Mews, lifting its average rate while keeping occupancy above 80% in its second year on the system.
Overview
Situated in the historic Spittelberg quarter of Vienna, Hotel Altstadt Vienna is a 62-room sanctuary for art lovers and independent travelers. Housed in a meticulously restored 19th-century townhouse, the property is a living gallery with a 400-piece art collection, where every room is individually designed. As a Small Luxury Hotels of the World (SLH) member, the hotel chose Mews, a preferred technology partner of SLH, because it is a guest-centric system that lets the team focus on the individual needs of each visitor.
The Challenge
Before the move to Mews, the hotel relied on Protel to manage its daily operations. The team had a long-standing tradition of recording guest preferences, but the information was often buried in manual notes or fragmented stay histories, which made it hard to act on. Beyond room stays, managing the seminar spaces and rooftop terrace was a manual burden. Event quotes were built by hand, and without an integrated system, billing for F&B and space rentals created friction, particularly with complex deposits and tax compliance.
The Solution
The hotel went live on Mews in early 2025. Mews brought all guest data into a single, accessible timeline, so staff can recognize returning guests and their preferences instantly. To professionalize its B2B and event offering, the hotel adopted Mews Events, which gives the team a clearer overview of bookings for event spaces and enables them to send out more professional proposals. The team also uses Mews Business Intelligence to get deeper insight into its commercial performance.
The difference shows up in small moments. The team recently surprised a professional pianist by offering a suite with a Bösendorfer piano, a gesture made possible by the clearer view of guest profiles and preferences in Mews.
"Mews makes guest information easier to use and gives our team more time to understand each person, helping us turn an individual hotel into a personal experience."
Results
- Steady 80% occupancy rate
- Average daily rate up to 5% year on year
- Reduced time spent on routine tasks, giving more time to talk with guests and learn what matters to them.
Why Mews
Mews is a preferred PMS partner for Small Luxury Hotels of the World, built to fit independent luxury properties with a flexible operational foundation that protects their distinct identity.
Are you an independent luxury hotel or an SLH member? See how Mews can work for your property.