CAB20 customer story

CAB20 combines sustainability and profitability

The German cabin hotel integrates Mews Kiosk and Mews Payments in their concept of seamless, cashless hospitality.

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CAB20 combines sustainability and profitability

92% of reservations checked-in with Kiosk

(nearly 14k check-ins)

100% cashless payments

52% increase in RevPAR

(first three months of 2023 vs 2022)

About CAB20

CAB20 is Germany’s first cabin hotel, which means it marries the casual and vibrant energy of hostels with the comfortable privacy and stylish amenities of hotel stays. Located in the heart of Hamburg, CAB20 makes it easy for the modern traveler to catch up on the city hotspots. Space-efficient architecture and cozy rooms free of clutter support the hotel’s sustainability mission. Guests have access to a 24/7 bar and snack stations and can enjoy the rooftop terrace and a lounge to relax, work and connect with others.

“At first, our accountant was worried because the numbers had seemed too good to be true. But it quickly became obvious how much time and money Mews saved us by removing manual and time-consuming tasks. It unlocked a renewed sense of energy and ambition.”

Jan Kleinert
General Manager, CAB20

Digital check-ins powered by Mews Kiosk

Challenge

A typical hotel reception gets busy during check-in and check-out times, with guests queuing to manually fill out the printed forms.

Solution

In Mews Kiosk, CAB20 found a digital, user-friendly alternative that would save time for guests and staff while eliminating unnecessary printing waste and clutter. Upon arrival, guests can easily type in their details which are then automatically updated in their Mews guest profile. This makes the check-in and check-out experience super-efficient and friendly, even when dealing with 30 guests at the same time.

Result

• 92% of reservations checked-in with Kiosk (nearly 14k check-ins)
• 3 minute 18 seconds average check-in time

Portable payments throughout the guest stay

Challenge

CAB20 embraces digital processes throughout their hotel, so it made sense to adopt an equally reliable and automated solution for managing payments.

Solution

CAB20 hotel doesn’t operate with cash. Instead, guests receive wristbands that serve both as a room key and a payment method. They can be used for any orders in a bar or snacks from the vending machines without the hassle of dealing with coins and cards. It also gives CAB20 control over payments, as guests can’t check out unless the invoices are closed.

Result

• 100% cashless payments
• Quicker and more efficient transactions during the stay

“Our idea of hospitality is to make everything quick, simple and friendly. Solutions like Mews Kiosk and Mews Payments give us the technology to do that.”

Jan Kleinert
General Manager, CAB20

Integration spotlight

Pace Revenue

Pace is a revenue platform that bridges the gap between PMS and the distribution landscape. Its native business intelligence, built on top of an industry-leading pricing decision engine, helps CAB20 fulfil their commercial potential.

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SiteMinder

As a leading channel manager, SiteMinder connects CAB20 to over 400 booking channels. It automates the distribution of rooms, while the connection with Mews ensures that price, restrictions and availability are always up to date, reducing overbookings and saving time for their team.

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CAB20 customer story

CAB20 combines sustainability and profitability

About CAB20

Digital check-ins powered by Mews Kiosk

Challenge

Solution

Result

Portable payments throughout the guest stay

Challenge

Solution

Result

Integration spotlight

Pace Revenue

SiteMinder

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Be the next success