Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
The Swedish hotel group, who also run five Best Western branded hotels, sees impressive results across their property portfolio.
55% RevPAR increase
(2021 to 2022)
10.3% booking engine conversion rate
(in 2023 to date)
100% automated card payments
using Mews Payments
“We’ve been with Mews for a few years now and it helped to transform the way we operate. It’s very intuitive to work with and saves our team so much time.”
Henric Hannerfalk
CEO, Got City Center Hotels
Although GCCH hotels are managed separately, it is important for high-level users to get an overview of performance across all properties.
Mews is a completely cloud-based PMS. As long as a user has the correct access rights set up, they can oversee any property remotely and quickly run reports to compare performance.
• 55% RevPAR increase (2021 to 2022)
Despite the beneficial reach of OTAs, selling rooms via a channel manager reduces a hotel’s overall profit per space.
The Mews Booking Engine can be added to any hotel website. Its clean, modern interface is easy to use and is proven to convert visitors into guests. GCCH use a free, built-in pricing widget that compares live prices with leading OTAs, encouraging guests to complete a direct booking for the best deal.
• 10.3% booking conversion rate at Hotel Vasa and Göteborgs Mini-Hotel (industry average is 3.3%)
• 7% higher average booking value for direct bookings (compared to channel managers)
• 39% higher online check-in ratio for direct bookings (compared to channel managers)
Taking and processing payments has traditionally been a disruptive part of the guest experience.
With Mews Payments, every transaction is fast, secure and seamless for guests. Once the payment method is first processed in Mews, every following payment can be actioned by staff with a single click, eliminating the awkward payment interaction. GCCH also use Mews Terminals in several of their hotels to create a fully connected payments system.
• 100% of all card payments automated through Mews Payments
• 0.03% chargeback ratio (travel industry average is 0.5%)
“All of our hotels are different, and Mews allows us to build our ideal tech stack for each location. It helps us to create a consistent and modern guest experience.”
Henric Hannerfalk
CEO, Got City Center Hotels
Svenska
