Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
Mews POS
Tap into the power of intuitive technologies for your hotel restaurant operations
By property type
The French hotel group has seen success across the board with Mews, from easier payment requests to more direct bookings.
97% increase in RevPAR
from Jan-June 2021 to Jan-June 2022
22% booking engine conversion rate
for Eco Fleury Hotel
21% higher ADR
with Mews Booking Engine compared to OTAs
“We’ve had amazing results with Mews Booking Engine, drastically cutting the amount of OTA commission we pay while also increasing our RevPAR thanks to upselling.”
Damien Kieffer
Deputy Director, Green Hotels
Green Hotels wanted a booking engine that makes it easy for guests to book onsite, rather than losing out on commission to OTAs.
Through Mews Booking Engine, guests can reserve a room in just a few clicks. The journey is straightforward and fast, with a variety of add-ons like parking and early check-in easily added with one click. A pop-up price comparison widget compares the live room prices with leading OTAs Booking.com and Expedia, giving the guests every reason to book immediately.
• 18% booking engine conversion rate (3.3% is the average for independent hotels)
• 22% booking engine conversion rate for Eco Fleury
• 21% higher ADR with Mews Booking Engine compared to OTAs
Manually chasing guests for due or overdue payments can be a time-consuming and stressful part of the job for any front desk or reservations team.
Mews Payments makes payment requests simple. Within each guest profile there is a payments tab with a button for ‘Payment request’. From there, the team simply fills in the amount owed, gives a reason for the request (e.g. payment card declined) and chooses an expiration date. Custom messages can also be added, and clicking the ‘Create’ button will automatically send an email to the guest.
• 80% success rate with payment requests
• 0.05% chargeback ratio
• One in ten online check-outs are paid through Google Pay
“Payment requests with Mews are really simple. They’ve empowered our reservations team to spend more time maximizing revenue rather than chasing payments.”
Damien Kieffer
Deputy Director, Green Hotels
"Mews is really easy to get to grips with, even if you don’t come from hospitality. This is vital for us as most of our staff are new to the industry, and they’re able to learn the system quickly"
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My Hotels Gestion
France
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"We have been with Mews for several years and you can see how they’ve helped us to perform consistently well. Occupancy, revenue, guest satisfaction: it’s all there in the data"
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9Hotel Collection
Belgium, France, Italy, Portugal, Switzerland
"Le Hüb and Mews fit perfectly regarding in the attitude and behavior of our staff: simple, easy to access, always ready, and friendly. What else could we ask for?"
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Privilodges
France
Français
