Hôtel Golf Château de Chailly uses data to drive success
The French hotel and spa uses Mews Analytics to track, analyze and boost performance.
Hôtel Golf Château de Chailly customer story
higher ADR
4%
for direct bookings compared to channel managers
success rate for payment requests
88%
chargeback in two years
One
About Hôtel Golf Château de Chailly
Hôtel Golf Château de Chailly is a four-star hotel set in a beautiful 16th century castle in the heart of France. Fully modernized and with an 18-hole golf course, the hotel has a mix of suites, rooms and self-catering apartments, alongside a fine-dining restaurant, bars and spa.
“One of the main reasons we chose Mews was that it lets you integrate with so many other systems that add value to our business.”
Instant and free connectivity
Challenge
Hôtel Golf Château de Chailly wanted the freedom to connect with multiple hospitality integrations without additional fees or complications.
Solution
Mews Marketplace connects to over 600 of the industry’s best solutions. Many of these apps are plug-and-play, meaning with only two or three clicks, the hotel can be connected to a new solution within 24 hours. There are no connection fees and there is a single point of billing (through Mews) to make things simple for finance teams.
Result
• Zero connection fees
• Eight live integrations
Accessible analytics to track performance
Challenge
In traditional PMSs, reporting and analytics is often time-consuming and difficult, sometimes with an additional cost for each data request.
Solution
Hôtel Golf Château de Chailly is on the Mews Enterprise Package, which includes Mews Analytics as standard. Visual dashboards and data-rich reports across daily operations, finance, customers and reservations allow the team to view performance against targets and historical data. Meanwhile, management can ensure sensitive data is restricted by creative custom access rights based on user roles.
Result
• Five interactive dashboards that inform the team about performance
• Big time savings thanks to automated data updates and easy access anywhere, including on mobile
“Mews Analytics give us access to more data than we’ve ever had before, and the dashboards make it easy for us to track and analyze everything. It’s transformed how we manage reporting.”
Looking ahead
In order to create a fully integrated payments ecosystem, the hotel has recently started taking payments through Mews Terminals. This is part of the team’s ongoing mission to embrace automation and spend the time saved on providing an even better experience for guests.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?