Old systems out, tech innovation in: Hotel Sct Thomas' digital leap with Mews
This Danish property embraced digital innovation through Mews, streamlining manual tasks and boosting efficiency across the board.
Hotel Sct Thomas customer story
29%
revenue increase since adopting Atomize
95%
of prepayments happen instantly
70%
reduction in manual tasks
About Hotel Sct Thomas
Hotel Sct Thomas is a 72-room property in the heart of Copenhagen. Housed in a building dating back to the early 1900s, it has a rich past woven into the fabric of the hotel's identity. Embracing a modern PMS allowed the team to honor that legacy while transforming operations. Today, the hotel has a rooftop oasis complete with a bar, sauna, ice bath and massage services, along with redesigned rooms and brand-new suites that appeal to a wide range of guests.
But these expansions weren't just aesthetic; they were made possible by the operational efficiencies powered by Mews.
"We realized manual systems weren't simply inefficient, they were decreasing the quality of the customer service and guest experience. Mews didn't just solve these problems; it rewrote our entire approach to hospitality."
A total operational makeover
Challenge
A 24/7 reception desk was straining staff with manual tasks. Guests endured 15+ minutes of paperwork and manual verification (double the industry average) while staff juggled clunky spreadsheets. During group arrivals, 30% of rooms faced delays, forcing guests to wait hours for access.
Solution
Mews transformed operations that were once stuck in a cycle of inefficiency and frustration. The team was able to close the reception during nights, freeing up countless hours each month. From online reservations to seamless mobile check-ins, guests now enjoy a frictionless experience. Physical keys are also gone. Guests at Hotel Sct Thomas receive digital keys via a pre-arrival email, making room access quick and effortless.
Result
- 70% reduction in manual tasks
- 95% of check-ins bypass the front desk entirely
"Every guest experience is elevated, every process streamlined. Proactive tech adoption helped us set a new benchmark in Copenhagen. Mews goes beyond supporting us, it anticipates our needs."
Leaving manual payments in the past
Challenge
The outdated payment system had become a liability: frequent transaction failures, lack of credit card validation, human errors and cumbersome IBAN transfers led to fake bookings and lost revenue. Prepayments were a logistical nightmare, forcing guests through tedious bank transfers instead of offering seamless digital options.
Solution
Mews Payments automated the entire process, reducing fraud risks and eliminating IBAN-related headaches caused by manually typing in numbers. Hotel Sct Thomas also implemented Mews Terminals, fully integrated devices that save time, cut paper waste and eliminate the risk of mistyped card numbers. Everything runs automatically and receptionists no longer waste time troubleshooting payments. Curious how much you could save with Mews Payments? Try our Cost Savings Calculator.
Result
- 95% of prepayments are now completed instantly
"Our 20% payment failure rate led to daily revenue leaks, with staff spending up to three hours a week chasing declined transactions or fraudulent bookings. All of that disappeared with Mews Payments."
Boosting revenue with one-click upgrades
Challenge
The process for booking a private sauna or requesting housekeeping was fragmented, leading to inefficiencies that frustrated guests. As a result, many opportunities to drive additional revenue slipped through the cracks.
Solution
With Mews, guests can now personalize their stay through one-click bookings for sauna sessions, bike rentals, parking spaces and EV charging stations. Service delivery is faster and more efficient than ever, allowing the team to respond to requests with impressive speed. They enjoy granular control over each offering, complete with real-time performance tracking, timelines and revenue data. This empowers them to experiment with new offers, adapt quickly to guest preferences and boost revenue along the way.
Result
- Higher guest satisfaction scores
- Staff turnover dropped to 10% - well below the industry average
"Mews wasn't just a new system. It became our trusted partner and the backbone of our daily operations. The team embraced it wholeheartedly thanks to clear training, and today, Mews powers every aspect of our hotel."
Taking revenue management from guesswork to greatness
Challenge
Hotel Sct Thomas faced ongoing challenges with optimizing room pricing and availability - a process that was highly manual and time-consuming. Their previous system lacked the flexibility to respond to real-time market changes, leading to revenue loss and frequent overbooking issues.
Solution
Switching to Atomize, a Mews company, resolved major pain points, such as under-pricing rooms too early or leaving them unsold due to overly high last-minute rates. The AI-driven pricing system revolutionized Hotel Sct Thomas' revenue management, turning it from a manual burden into a strategic, data-powered asset. Beyond boosting revenue, Atomize empowered the team to work smarter, reduce stress and focus on exceptional guest experiences.
Result
- 29% revenue increase since adopting Atomize
- Countless hours saved on manual price adjustments and room availability checks
"Instead of checking prices and analyzing market trends, we now start our day knowing Atomize is setting the most competitive rates. It's taken a huge weight off our shoulders and led to a significant boost in revenue."
Looking ahead
What were once labor-intensive processes have evolved into a seamless, automated property management system. Powered by Mews, Hotel Sct Thomas is projecting a further 43% growth in 2025 - a testament to their agility and ability to turn challenges into long-term success.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?