IMLAUER Hotels & Restaurants

About IMLAUER Hotels & Restaurants

IMLAUER Hotels & Restaurants is a family-owned group running several city hotels in Salzburg and Vienna, plus a 5-star golf and wellness resort in the Austrian countryside. With a total of 1,200 hotel beds, they welcome both business and leisure guests, alongside a strong food and beverage arm with restaurants, bars, catering and event spaces.

Before adopting Mews, the group worked with a traditional on-premises PMS, which limited flexibility and scalability. After carefully comparing options, Mews stood out for its balance of price and performance.

The team recognized a solution that could scale with them and deliver real value.

Hotel Manager Johannes Rott, who led onboarding across all properties, together with Markus Schmid, Resident Manager of IMLAUER Hotel Vienna and IMLAUER Hotel Nestroy Vienna, formed the core of the project team that successfully managed the transition.

Johannes sums it up: "We've been working with Mews for some time now, and we can confidently say that it has transformed the way we operate."

Starting strong with Mews

Every onboarding is a balancing act of planning and flexibility, made easier when collaboration runs deep. The Mews team provided clear guidance and support, which made the transition smooth for the IMLAUER staff.

Even colleagues who aren't especially tech-savvy found the modern interface intuitive and simple to use. Training time decreased significantly, allowing the team to focus more on guests rather than system handling.

Because IMLAUER runs both city hotels and a resort with golf and wellness, a one-size-fits-all rollout wouldn't have worked. Each property needed something slightly different, and the onboarding reflected that. Johannes and Markus appreciated that the complexities of each hotel type were carefully considered.

Cloud-based flexibility and automation quickly proved their value.

Tasks like check-ins and reporting that once required considerable time are now handled in moments, while Mews Payments processes transactions securely in the background. Thanks to Mews Kiosk, they can now collect guest data electronically without additional tools.

Mews Payments, with its Multicurrency feature, lets international guests pay in their preferred currency while creating an extra revenue stream for the hotel. For IMLAUER, this additional income has already helped offset a portion of their PMS subscription costs within just two months:

• 23% of savings on PMS subscription costs thanks to Mews Multicurrency in May-June 2025

And those lengthy end-of-day reporting marathons? They're now a thing of the past, along with the small inefficiencies that once slowed down operations.

Building the right tech mix with Mews Marketplace

Mews connects effortlessly with a wide range of third-party tools, giving IMLAUER the freedom to build a tech stack that matches their needs. On top of that, real-time reporting and analytics provide instant clarity on occupancy, revenue and guest behaviour.

Automating repetitive processes has freed up hours, now reinvested in the guest experience. Johannes and Markus also values being part of beta tests, helping to shape new product features at Mews. This active role in product development makes the partnership feel collaborative rather than transactional.

Backed by experts, connected to peers

Technology is only as strong as the support behind it, and Johannes is full of praise for the Premium Support team at Mews. They are knowledgeable, approachable and always quick to resolve any questions or issues. This high level of customer care makes the team feel well taken care of and supported in their day-to-day operations.

Whether it's a call, chat, or a short how-to video, help is only ever a click away.

Johannes has also become one of the most active members in the Mews Community, an online hub where 1,000+ hoteliers share advice, ask questions and shape the future of hotel tech. He's connected with peers across Austria through the DACHEE group, and he often posts questions or shares experiences.

The short product videos in the community help him stay on top of new features, like customizable email templates, which he was able to implement right after learning about them there.

The active community of hoteliers and Mews experts keeps Johannes both informed and inspired. "The first thing I do in the morning is scroll through Mews Community to see what's new and join one of many debates there."

The outcome

Looking back, Johannes and Markus say the biggest change is how much easier daily life has become for their teams. For them, Mews isn't just software, it's a partner that supports the IMLAUER group's growth and gives everyone the confidence to do their jobs well.