Standard support
Every Mews customer gets a great level of support – period. The standard support package includes access to all Mews e-learning materials, and more.
Email and chat bot
Email support with 24 hour response times, plus a round-the-clock smart chat bot.
Critical phone support
Phone support with a Mews expert for any business critical issues.
Premium support
Hotel groups and property chains often require more specialized, lightning-fast service, and the premium support package has been built to cater to these needs.
24/7 live chat
Live chat with a Mews expert, accessed directly within the Mews platform.
24/7 phone support
All hours access to the Mews support team via phone, whatever your enquiry.
Compare plans
Find the right level of support to meet the needs of your business.
Support
Standard
Included
Premium
€299 / month
Support included
€299 / month
Email support
Knowledge base
Mews University
24/7 live chat
Mews bot
Mews team
24/7 dedicated support hotline
Business critical
All enquiries
Prioritized responses on tickets
API integration advice
Expert door lock support
Help Center
The power is in your hands with our comprehensive collection of user guides. Search hundreds of help articles to get an immediate answer, whether it’s setting up your booking engine or understanding reports.
Mews University
All of the learning with none of the tuition fees. Mews University provides flexible online video training for all your staff, with user-defined training courses, team leaderboards, and optional exams and certifications.
Insights for success
Read the stories from Mews customers.
Catarina Julião
Director of Operations, OnJ
.webp)
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?