Support

Your guests expect the best customer service from you, just as you can expect the very best from Mews. Choose between standard and premium support packages to ensure you get the right level of care for your business.

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Standard support

Every Mews customer gets a great level of support – period. The standard support package includes access to all Mews e-learning materials, and more.

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Email and chat bot

Email support with 24 hour response times, plus a round-the-clock smart chat bot.
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Critical phone support

Phone support with a Mews expert for any business critical issues.

Premium support

Hotel groups and property chains often require more specialized, lightning-fast service, and the premium support package has been built to cater to these needs.

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24/7 live chat

Live chat with a Mews expert, accessed directly within the Mews platform.
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24/7 phone support

All hours access to the Mews support team via phone, whatever your enquiry.
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Compare plans

Find the right level of support to meet the needs of your business.

Standard
Premium

Support included

Email support

Knowledge base

Mews University

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24/7 live chat

Mews bot

Mews team

24/7 dedicated support hotline

Business critical

All enquiries

Prioritized responses on tickets

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API integration advice

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Expert door lock support

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Support

Help Center

The power is in your hands with our comprehensive collection of user guides. Search hundreds of help articles to get an immediate answer, whether it’s setting up your booking engine or understanding reports.

Mews University

All of the learning with none of the tuition fees. Mews University provides flexible online video training for all your staff, with user-defined training courses, team leaderboards, and optional exams and certifications.

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Insights for success

Read the stories from Mews customers.

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“Before, I never had a system that would really listen to us, but Mews actually cares – if you see a problem, you solve it and you’re always behind your clients.”
Catarina JuliĂŁo Director of Operations, OnJ
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Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?