Support
Your guests expect the best customer service from you, just as you can expect the very best from Mews. Choose between standard and premium support packages to ensure you get the right level of care for your business.
Standard support
Every Mews customer gets a great level of support – period. The standard support package includes access to all Mews e-learning materials, and more.
24/7 support
Enjoy round-the-clock support from our smart chat bot, with escalation to human support possible if needed.
Critical phone support
Phone support with a Mews expert for any business critical issues.
Premium support
Hotel groups and property chains often require more specialized, lightning-fast service, and the premium support package has been built to cater to these needs.
24/7 live chat
Live chat with a Mews expert, accessed directly within the Mews platform.
24/7 phone support
All hours access to the Mews support team via phone, whatever your enquiry.
Compare plans
Find the right level of support to meet the needs of your business.
Key Feature
Standard
Included
Premium
€299 / month
Email support
Knowledge base
Mews University
24/7 live chat
Mews bot
Mews team
24/7 dedicated support hotline
Business critical
All enquiries
Prioritized responses on tickets
