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Support
Your guests expect the best customer service from you, just as you can expect the very best from Mews. Choose between standard and premium support packages to ensure you get the right level of care for your business.
Standard support
Email and chat bot
Email support with 24 hour response times, plus a round-the-clock smart chat bot.
Critical phone support
Phone support with a Mews expert for any business critical issues.
Premium support
24/7 live chat
Live chat with a Mews expert, accessed directly within the Mews platform.
24/7 phone support
All hours access to the Mews support team via phone, whatever your enquiry.
Compare plans
Find the right level of support to meet the needs of your business.
Support
Standard
Included
Premium
€299 / month
Email support
Knowledge base
Mews University
24/7 live chat
Mews bot
Mews team
24/7 dedicated support hotline
Business critical
All enquiries
Prioritized responses on tickets
API integration advice
Expert door lock support
Help
Center
The power is in your hands with our comprehensive collection of user guides. Search hundreds of help articles to get an immediate answer, whether it’s setting up your booking engine or understanding reports.
Mews
University
All of the learning with none of the tuition fees. Mews University provides flexible online video training for all your staff, with user-defined training courses, team leaderboards, and optional exams and certifications.
Partner story
![ONJ_Customer Testimonials_[678x650_2x]](https://www.mews.com/hs-fs/hubfs/ONJ_Customer%20Testimonials_%5B678x650_2x%5D.jpg?width=1356&height=1300&name=ONJ_Customer%20Testimonials_%5B678x650_2x%5D.jpg)
“Before, I never had a system that would really listen to us, but Mews actually cares – if you see a problem, you solve it and you’re always behind your clients.”
Catarina Julião
Director of Operations, OnJ