Your guests expect the best customer service from you, just as you can expect the very best from Mews. Choose between standard and premium support packages to ensure you get the right level of care for your business.
Email and chat bot
Email support with 24 hour response times, plus a round-the-clock smart chat bot.
Critical phone support
Phone support with a Mews expert for any business critical issues.
24/7 live chat
Live chat with a Mews expert, accessed directly within the Mews platform.
24/7 phone support
All hours access to the Mews support team via phone, whatever your enquiry.
Find the right level of support to meet the needs of your business.
€199 / month
24/7 live chat
24/7 dedicated support hotline
Prioritized responses on tickets
API integration advice
Expert door lock support
The power is in your hands with our comprehensive collection of user guides. Search hundreds of help articles to get an immediate answer, whether it’s setting up your booking engine or understanding reports.
All of the learning with none of the tuition fees. Mews University provides flexible online video training for all your staff, with user-defined training courses, team leaderboards, and optional exams and certifications.
“Before, I never had a system that would really listen to us, but Mews actually cares – if you see a problem, you solve it and you’re always behind your clients.”
Director of Operations, OnJ
Speak to us
Want to benefit from outstanding customer support? The first step is easy: just find some time to chat to our team.