From booking to check-out, Les Lofts Vieux-Québec enters a digital era with Mews
With seamless automations and open APIs, this Canadian short- and long-stay brand enhances guest experiences through tailored solutions powered by Mews.
Les Lofts Vieux-Québec customer story
50%
reduction in manual tasks within the first few weeks of using Mews
62%
check-in rate via Mews Guest Portal
4
custom applications connected through Mews Open API
About Les Lofts Vieux-Québec
Les Lofts Vieux-Québec provides luxurious short- and long-stay rentals in Quebec City. Their impressive portfolio of 22 properties includes 250 apartments and 19 hotel rooms. Many are located in restored heritage buildings, where elements like old windows and safe doors are creatively repurposed to maintain authenticity.
Managing logistics, however, required a flexible PMS that could support their unique business model across multiple properties. With approximately 200 daily arrivals, streamlining check-in operations and automating repetitive tasks became essential. Even though transitioning to Mews from Hotello was the obvious decision, they still thoroughly evaluated a few options before choosing to settle. While they were reassured by the continuity of working with people they already knew and trusted, the possibilities Mews offered with the open API sealed the deal.
“Mews is constantly evolving, and I’m confident it will keep meeting the demands of the hotel industry in the future.”
What's next for guest check-in?
Challenge
As a frequent traveler, Eric found traditional check-in processes inefficient, often taking 15-30 minutes just to hand out apartment keys. This impacted guest satisfaction and hampered operational efficiency, sparking his desire to introduce a different model at his properties.
Solution
With Mews, Les Lofts Vieux-Québec transformed the guest experience by introducing self-check-ins, which Eric calls Front Desk 2.0. Secured payments and QR codes offering personalized neighborhood guides have significantly reduced manual work. With fewer reception staff needed, the team can focus on maintaining a personal touch. By creating a smoother arrival experience, the team boosted guest satisfaction, particularly for busy visitors who value the simplicity and efficiency of modern check-ins.
Result
- 62% check-in rate via Mews Guest Portal
- Nearly 100% automated guest journey
“My goal is to fully automate reservation processes so my team can focus entirely on guests, not admin. I don’t believe a traditional reception desk is necessary, and Mews helps me bring that vision to life.”
Embracing new software and processes
Challenge
Transitioning to a new PMS while managing 22 properties and training employees presents logistical and operational challenges.
Solution
The team adopted Mews in two phases, starting with five properties and later adding 17 more. Every employee underwent training through Mews University, with role-based courses that were well-structured and easy to follow. On average, it took about two weeks for staff to get comfortable with the new PMS. Internal Mews champions then trained additional team members. The digital training also supported Les Lofts Vieux-Québec’s zero-paper, zero-waste approach, aligning with their Biosphere Certification to operate in an environmentally and socially respectful manner.
Result
- Gradual rollout minimized disruptions and improved adoption
- The team enjoyed their Mews University training
“Access to human support is essential. Not many providers offer this in Quebec, which is why I was immediately convinced by Mews – and my employees followed suit.”
Mews Open API: customization and innovation
Challenge
Les Lofts Vieux-Québec required bespoke solutions that needed to seamlessly integrate with their existing hotel tech stack.
Solution
Eric quickly saw the immense potential of Mews Open API to customize and adapt to his way of running properties. The API allows integrations for features like adding door codes to confirmation emails and offering a global calendar view across multiple properties for strategic planning. Automated rate management is another key benefit, as Les Lofts Vieux-Québec manages 300 unique room types that would otherwise require individual handling. Beyond the APIs, Mews Marketplace offers access to over 1,000 integrations with top hospitality tech solutions.
Result
- Four custom applications that enhance operational efficiency
“Thanks to the Open API, I can create my own features and customize the Mews ecosystem to suit my business model.”
Boosting revenue streams with Mews Spaces
Challenge
The team wanted to offer additional services like parking to improve guest convenience and capture more revenue.
Solution
Les Lofts Vieux-Québec uses Mews Spaces to offer parking space rentals with automated rates and rules, making it easier for guests to secure a spot near their lofts. Upon arrival, guests simply enter the designated parking lot, where their license plate is automatically verified for seamless access. The parking spaces are managed just like overnight accommodations, helping to boost incremental revenue from ancillary services.
Result
- 3-5 minutes saved on average per parking reservation
- About half of bookings come from the Mews Guest Portal
- Effortless management of parking spaces and higher revenue
“As hoteliers, we must keep up to date with modern technology and processes. Mews Spaces helps me improve guest stays while capturing revenue beyond rooms with little extra effort – a perfect mix.”
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