The fast-growing group of hotels is saving countless hours on rate management and portfolio admin while also discovering an unexpected solution to help them scale quickly and efficiently.
Fast deployment
Streamlined portfolio operations
True partnership
Family-owned and rapidly growing, Ligula Hospitality Group is a fast-paced business with no time for repetitive processes and cumbersome technology. Founded in 2011 by their current CEO, today the group has 45 hotels under 6 different brands in Sweden, Denmark, and Germany, and as of January 2024 moved five of its hotels to the Best Western Plus brand.
Given their pace and the different segments of guests who they cater to through their brands, their success depends on flexibility and the ability to centralize operations.
“We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.”
Challenge: ambitious onboarding goal
Despite having a small staff to drive the transition and a large number of properties to migrate, the team at Ligula set an ambitious goal: move 40 properties from their old system to Mews in 3 months.
Outcome: successful deployment + scalability
Not only did they achieve their goal, but they realized that Mews would allow them to continue to scale their business. It simply required cloning one property, making minor changes, and they were ready to go live in very little time.
Bonus outcome: easy training
Training new staff on Mews has been smooth too. When staff have questions, they simply direct them to either the help center to find an article that solves their problem or they suggest additional learning with Mews University, our e-learning resource.
“It's smooth sailing for us. We can copy an existing property and just change a few bits here and there as needed.”
Challenge: staffing challenges and labor costs
Ligula was looking for a way to maximize their operational efficiency. They required a solution that would allow them to operate at scale and continue to grow, without having to hire more people to keep things running smoothly.
Solution: centralized administration
Mews Multi-Property gave them exactly what they needed – the ability to centralize rate management and streamline updates across their portfolio.
Bonus outcome: consistency and security
In addition to the timesaving, the centralization means that rates are updated at all hotels quickly and simultaneously and helps them maintain tighter administrative control over user access.
“In the past, someone could hand me 22 rates that I'd have to apply to 40 properties. The changes could take hours. With Mews Multi-Property, I can add one rate and apply it to all properties. I’ve even been able to create 900 rates in one hour.”
With six different hotel brands, technology needs differ from brand to brand. Some integrations are used by the entire portfolio, while other hotels have their own needs.
Mews Marketplace enables Ligula customize the different tech stacks to fit the needs of each brand. They now trial different integrations to evaluate which is best for them before they roll it out across the portfolio or specific hotels.
Since starting with Mews in 2021, the team at Ligula has truly embraced the meaning of partnership, a value that Mews also takes seriously.
They’ve played an integral part of product development by beta testing new functionality with Mews Multi-Property and providing feedback to the product teams.
“We love being part of these processes and to see the outcome knowing that we were part of the product development. It’s rewarding to know that our feedback benefits not only us, but hopefully also all other Mews users in the end.”
Fredrik Ternsjö
/3
United Kingdom
United Kingdom
United kingdom
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