Flexible hotel management with My Hotels Gestion and Mews
The French hotel management company benefit from unlimited connectivity and revenue-driving digital processes.
My Hotels Gestion customer story
the RevPAR at BABEL Belleville
Double
between Oct-Dec 2021 and Oct-Dec 2022
higher average booking value
10%
for booking engine bookings compared to OTAs
occupancy at BABEL Belleville
96%
in second half of 2022
About My Hotels Gestion
My Hotels Gestion is a hotel management company with a portfolio of 19 hotels across France, including brands such as Best Western and Accor. Their independent properties run on Mews, including BABEL Belleville and Hotel Rosalie, both in Paris, and the company has plans in place to add more hotels to their collection.
“Mews is really easy to get to grips with, even if you don’t come from hospitality. This is vital for us as most of our staff are new to the industry, and they’re able to learn the system quickly.”
Direct bookings that drive more revenue
Challenge
The higher the proportion of bookings made through channel managers, the more revenue hotels are missing out on through commission fees.
Solution
Mews Booking Engine is easy to set up and manage, with multiple rates and add-ons (such as late check-out and early check-in) that can be controlled by room type. BABEL Belleville uses the free price comparison widget that compares direct prices with Booking.com and Expedia, encouraging guests to continue with their reservation.
Result
• 9% booking engine conversion rate at BABEL Belleville (industry average is 3.3%)
• 10% higher average booking value for booking engine bookings compared to OTAs
Embracing a digital guest journey
Challenge
Guest expectations have changed and many now expect a contact-free, digital option for check-ins. Hotels need to be able to provide this, while also ensuring they can capitalize on additional revenue.
Solution
With Mews Guest Journey, guests can check in online ahead of time, meaning they can get to their rooms faster upon arrival. Online check-in also acts as an upselling tool for the hotel, as guests can add extra items with the ‘Upgrade your stay’ option. They can also check out online from the evening before their departure, helping them to skip any reception queues and begin their onward journey sooner.
Result
• 26% of guests check in online at BABEL Belleville
• Less printing (e.g. registration cards), important for BABEL’s Clef Vert membership
“With Mews we have much more flexibility with how to run individual properties. For instance, it’s very easy to connect different integrations to different hotels, depending on their needs.”
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?