Oversight hotel management

Oversight is a company created by Stanislas Wargny that assists hoteliers in the implementation and monitoring of an innovative and growth-generating management model. It currently supports eight independent hotels in Paris, including Victoria Palace Hotel, Le Tsuba Hotel, Hotel Opera Liege and Hotel Villa Saxe. Each hotel has its own identity and maintains a local connection.

Management tasks in the hotels are handled by three people: a COO (operations), a CSO (security) and a CMO (marketing). Oversight helps them to manage their hotel, particularly with Mews, by leveraging a team of asset managers and strong data monitoring to help with decision making and lean management.

Oversight’s eight hotels consist of 600 rooms and welcome around 54,000 guests in a typical year. When Oversight was choosing a new property management for their partner hotels, the most important factor was the need for an agile, flexible solution that could be used and adapted to meet the needs of each hotel.

Oversight will continue to build on their successes with Mews, particularly in the area of automating check in and check out processes. Ultimately, they'd like to front desk staff not to have to perform any check-ins, but focus entirely on welcoming guests – something that's a real possibility with Mews.