Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
The Spanish blended hospitality brand embraces hotel tech to give guests a seamless journey while boosting revenue.
37% RevPAR increase
from 2021 to 2022
Zero chargebacks
in two years
<3 minute average check-in time at Mews Kiosks
“The ease of use of Mews really sets it apart. From reservations management to invoicing and across the whole customer journey, everything is logical and simple to use.”
Anna Adamczyk
Director of Operations, Tusity
New staff members need to be able to quickly learn complex systems like the PMS without demanding too much time and resource from busy colleagues.
Mews University allows Tusity to offer a smooth onboarding to all new team members, regardless of whether they have existing hospitality experience. Role-based learning paths guide staff through the relevant areas of Mews Hospitality Cloud without the need for supervision, while instructive video tutorials and certification ensures every new starter can use the platform confidently. All of this was also a huge help when onboarding new locations.
• 1 day of training for new staff on Mews University, followed by targeted team-by-team specifics
• 7 days between welcome call and go live for Tusity WOW
• 14 days between welcome call and go live for Tusity WOW
The modern guest requires a modern guest journey, starting at the booking processes and in particular upon arrival.
Tusity uses Mews Booking Engine to allow guests to easily book direct straight from their website. A price comparison widget compares prices to leading OTAs, encouraging guests to get the best deal by booking direct. Tusity also give guests a variety of check-in options, including online check-in and self-check-in using kiosks at two locations. This allows guests to take control of their own arrival, giving staff more time to spend with guests who want a more traditional experience.
• 2.8-minute average check-in time at Mews Kiosks
• 22% online check-in rate at Tusity YEAH
• 17% online check-in rate at Tusity OMG Westeros
• 5.2% booking engine conversion for Tusity WOW
Chargebacks can be time-consuming to deal with and have a negative impact on revenues and reporting.
Mews Payments is a highly secure payments gateway that automates payment processing and reduces the likelihood of chargebacks. This saves time for the finance team while security protocols like PCI DSS and 3D Secure also protect customers.
• Zero chargebacks in two years
• 98% of card payments automated through Mews Payments
“We connect to so many fantastic integrations through Mews and it’s always surprising how simple it is. There are no hidden costs and it doesn’t take long at all.”
Anna Adamczyk
Director of Operations, Tusity
Español
