Tusity customer story

Tusity uses Mews to power successful co-living hospitality

The Spanish blended hospitality brand embraces hotel tech to give guests a seamless journey while boosting revenue. 

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upsell

37% RevPAR increase

from 2021 to 2022
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Zero chargebacks

in two years 

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>3 minute average check-in time at Mews Kiosks

About Tusity

Tusity provides modern co-living across its five locations in the Canary Islands. By combining the comfort and amenities of a home with the hospitality of a hotel, Tusity properties are perfect for long stays and blended living, specialized for corporate stays and accommodation for groups. 

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“The ease of use of Mews really sets it apart. From reservations management to invoicing and across the whole customer journey, everything is logical and simple to use.”

Anna Adamczyk
Director of Operations, Tusity

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Speedy onboarding and training for new staff

Challenge

New staff members need to be able to quickly learn complex systems like the PMS without demanding too much time and resource from busy colleagues.

Solution

Mews University allows Tusity to offer a smooth onboarding to all new team members, regardless of whether they have existing hospitality experience. Role-based learning paths guide staff through the relevant areas of Mews Hospitality Cloud without the need for supervision, while instructive video tutorials and certification ensures every new starter can use the platform confidently. All of this was also a huge help when onboarding new locations.

Result

• 1 day of training for new staff on Mews University, followed by targeted team-by-team specifics
• 7 days between welcome call and go live for Tusity WOW
• 14 days between welcome call and go live for Tusity WOW

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A digital, flexible guest journey

Challenge

The modern guest requires a modern guest journey, starting at the booking processes and in particular upon arrival.

Solution

Tusity uses Mews Booking Engine to allow guests to easily book direct straight from their website. A price comparison widget compares prices to leading OTAs, encouraging guests to get the best deal by booking direct. Tusity also give guests a variety of check-in options, including online check-in and self-check-in using kiosks at two locations. This allows guests to take control of their own arrival, giving staff more time to spend with guests who want a more traditional experience.

Result

• 2.8-minute average check-in time at Mews Kiosks
• 22% online check-in rate at Tusity YEAH
• 17% online check-in rate at Tusity OMG Westeros
• 5.2% booking engine conversion for Tusity WOW

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Secure transactions through Mews Payments

Challenge

Chargebacks can be time-consuming to deal with and have a negative impact on revenues and reporting.

Solution

Mews Payments is a highly secure payments gateway that automates payment processing and reduces the likelihood of chargebacks. This saves time for the finance team while security protocols like PCI DSS and 3D Secure also protect customers.

Result

• Zero chargebacks in two years
• 98% of card payments automated through Mews Payments

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“We connect to so many fantastic integrations through Mews and it’s always surprising how simple it is. There are no hidden costs and it doesn’t take long at all.”

Anna Adamczyk
Director of Operations, Tusity

Integration spotlight

Salto

Tusity uses a check-in kiosk integration with Salto locks which allows them to automate the check-in process and the generation of room keys. This integration solutions provides a seamless arrival and departure experience to their guests, while also saving time for their operational team.

ReviewPro

ReviewPro is a customer management tool that lets Tusity build effective in-stay or post-stay surveys to identify detailed insight into what guests like or dislike. Customized reports and alerts make it easy to act quickly on feedback, helping to boost their online reputation.

View ReviewPro

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