Vesta Hospitality customer story

Vesta Hospitality enjoys big growth and happy guests

The brand provides a seamless guest journey and fully automated payments in serviced apartments across Egypt.

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70% RevPAR increase

during first two years with Mews

100% payment automation

with Mews Payments

62% ADR increase

between end of 2019 and end of 2021

About Vesta Hospitality

Vesta Hospitality is a boutique hospitality portal specializing in serviced apartments across Egypt. Guests can enjoy the space and amenities of a fully equipped apartment with the style and hospitality of a unique hotel.

Long term stays are common, with a demographic that also focuses on family groups. They have forty homes in total, many of which are already using Mews with further additions planned in the future.

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“Mews is the perfect solution for our serviced apartments because their cloud-first technology lets us connect to the best integrations to give our guests a luxury experience.”

Haitham Faris
CEO and Founder, Vesta Hospitality

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A cohesive customer journey

Challenge

Vesta Hospitality wanted to provide guests with a seamless customer journey and immerse them in their stay.

Solution

Mews Booking Engine allows guests to easily make reservations and also purchase extras that are specific to each location. For instance, once they have selected their apartment, guests can book add-ons such as boat trips, F&B vouchers and tuk-tuk rentals to explore the local neighborhood. Guests can then check-in online so they can begin their trip immediately once they arrive, while online check-out allows them to head straight out the door.

Result

• 20% of guests check in online before arrival

A time-saving payments solution

Challenge

Payments need to be made securely and online as there may not always be the option to pay onsite.

Solution

Vesta Hospitality uses Mews Payments to process every transaction securely and seamlessly. Guests can pay through the method of their choice at multiple parts of the guest journey, for instance during booking or online check-in. The team also send payment requests straight from the Mews platform to retrieve any additional costs that guests have incurred during their stay.

Result

• 100% payment automation with Mews Payments
• Payment requests can be made easily at any point, even after the guest leaves

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“Mews Payments gives us peace of mind about security and saves us lots of time through automated processing.”

Haitham Faris
CEO and Founder, Vesta Hospitality

Integration spotlight

Vesta Hospitality uses more than a dozen integrations, from distribution to spa management.

Atomize

Atomize provides Vesta Hospitality with automated real-time revenue management. The integration with Mews means that any changes are automatically reflected in the platform, while data analysis and multi-property reporting makes it easy for the team to track performance.

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Breezeway

Breezeway is a property care and operations platform that provides a number of key services for Vesta Hospitality, including automated task scheduling, smooth guest messaging and supply management. A direct integration with Mews means that all tasks and messages are updated in real time.

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Looking ahead

The group has an ambitious expansion plan to provide even more luxury serviced apartments in the North African area. Plans are already in place for a further six properties to migrate to Mews by 2024, taking advantage of the Mews Enterprise package that includes unlimited integrations and Mews Analytics.

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If you're impressed at what these properties have achieved, why not find out what Mews could do for you?

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