HostUpp
HostUpp gives your hotel an AI co-worker that handles guest communication around the clock — on the phone, in web chat, on WhatsApp, and by email. Guests get instant, natural answers in their own language; your team gets fewer interruptions and a clear task list for everything that needs a human.
Because HostUpp is connected directly to Mews, it does more than answer questions: it checks live availability and rates, creates reservations, secures them with payment links through your existing Mews payment setup, and verifies callers against their booking before sharing any reservation details.
What it does:
- Answers every call 24/7 with a natural voice conversation, in the guest's language
- Web chat widget for your website and WhatsApp for messaging guests
- Books directly in Mews: live availability, rates, reservation creation, payment links
- Verifies guest identity before disclosing booking details (privacy by design)
- Creates tasks for your team and transfers calls to staff on request
- Configurable autonomy: approval workflows for write actions, per-channel controls with instant off-switches
- Conversation insights and analytics in a clean dashboard
Built for trust:
HostUpp is developed and hosted in the EU (Frankfurt), GDPR-compliant by design: guest data is encrypted at rest, retention periods are enforced automatically, and the AI always discloses that it is an assistant. Ideal for independent hotels, serviced apartments, and digital, reception-less concepts.
