HotelIQ Decision Cloud is a hospitality-specific business intelligence platform that transforms property data into actionable insights for revenue management, sales, marketing, and operations — giving hotels a single, reliable version of the truth. HotelIQ Decision Cloud is built by hoteliers, for hoteliers. Developed with over 60 years of combined hospitality experience, HotelIQ goes far beyond standard reporting by giving hotel teams the analytics, forecasting, and collaboration tools they need to make faster, more confident decisions - without the burden of manual spreadsheets.
What HotelIQ Does
HotelIQ consolidates data from a hotel's technology stack into one intuitive platform, surfacing performance insights across every level of the organization - from individual properties to entire portfolios. Teams across revenue management, sales, marketing, and operations can access role-appropriate dashboards, automated reports, and hospitality-specific KPIs including RevPAR, ADR, occupancy, pickup, pace, and market segmentation performance.
The Decision Cloud Philosophy
A core principle behind HotelIQ is that data should never be gatekept. In many hotel organizations, access to performance data is bottlenecked through a single analyst or revenue manager, who spends the majority of their time producing reports rather than analyzing them. Meanwhile, the rest of the commercial team - sales, marketing, operations, the GM - is left waiting for information to make decisions. HotelIQ addresses this by functioning as a consolidated decision workspace: a single environment where every member of the commercial team has appropriate access to the same data, the same dashboards, and the same version of the truth. When everyone in a strategy meeting is working from the same live information, discussions move from correcting figures to making decisions. That shift, from reactive to proactive, is at the heart of what HotelIQ is designed to enable.
Data Management: Good Data, Better Decisions
One of HotelIQ's distinguishing capabilities is its in-platform data management toolset. Because no two hotels organize their PMS data in exactly the same way, HotelIQ gives users direct control over how their data is structured and presented for reporting purposes. Users can build and customize data hierarchies across market segments, booking channels, room types, and loyalty membership tiers. They can also manage data quality at a granular level — mapping rate codes, correcting corporate and travel agency profile assignments, adjusting currency conversion rates, and resolving classification inconsistencies that may exist in the source PMS. This means that the data feeding every dashboard and report in HotelIQ reflects how the business actually operates, not just how it was configured at setup.
How the Mews Integration Works
HotelIQ connects directly to Mews as a one-way data feed, with the platform refreshing daily to reflect the latest property data. The integration pulls reservation-level data from Mews along with all associated dimensions, including room revenue, room type, rate code, channel code, geographic origin, lead time, length of stay, and loyalty membership. This granular dataset forms the foundation of HotelIQ's analytics suite, enabling teams to analyze performance from the portfolio level down to property and segment detail — with no manual exports or data manipulation required.
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