September 1st is National Hotel Employee Day, a moment to pause and celebrate the people who make hospitality possible. From front desk agents to housekeepers, maintenance teams to operations managers, these are the individuals who create memorable stays and keep hotels running day in and day out.
The holiday was introduced in 2022 by our partners at the American Hotel & Lodging Association (AHLA) as a way to spotlight the hardworking professionals at the heart of our industry. In partnership with AHLA, we’re proud to recognize and appreciate the dedication and resilience of hotel employees across the United States.
At Mews, this mission runs deep. It began when two hoteliers, Richard Valtr and Matt Welle, knew there had to be a better way to run a property – one that didn’t trap staff behind screens or bury them in repetitive admin. What they built was more than just a PMS: it was a vision for a platform that empowers hotel teams to spend more time doing what they love most: being with their guests.
That vision carries forward today with the rise of AI. While there’s plenty of debate about what AI might mean for the future of work, we believe its most important role right now is clear: making life easier for hotel employees. By taking on the background tasks, AI gives staff the time and space to focus on creating the kind of memorable guest experiences that drew them to hospitality in the first place. And in that way, AI isn’t about replacing people; it’s about helping them shine.
AI designed to support the people behind the stay
AI is not here to overshadow hotel staff. It’s here to support them. Our goal has always been to build tools that remove friction, not connection. When we talk about “user disengagement”, we mean it in the best way: letting the platform handle the background noise so people can shine out front.
Here are a few of the native AI-powered features in Mews that are already helping front-of-house teams across the U.S. today.
AI Smart Tips
Guest profiles come with real-time, context-rich summaries, giving front desk staff instant insight into preferences and history. That means fewer clicks, and more time for genuine welcomes.
“Mews streamlined our operations, giving us more time to focus on service personalization. Our team can respond more promptly to each guest’s unique needs, creating a true luxury experience.”
— Sandra Alcazar, GM, The Maj Hotel (Philadelphia, PA)
Smarter workflows, less admin
From check-in and payments to room management, Mews automation takes care of the repetitive tasks that weigh down teams.
“We enjoy our Mews-powered communications, both internally and with guests. By strengthening these relationships, we’re showing what hospitality truly is about – and Mews is a wonderful tool that allows us to do that.”
— Johnny Noonan, Managing Director, The Chloe (New Orleans, LA)
AI-driven pricing with Atomize RMS, a Mews company
With Atomize, AI automatically adjusts room prices based on demand, competitor rates and booking patterns. It’s especially powerful during peak seasons when staff have little time to review rate suggestions.
“Going on full autopilot proved to be a fantastic choice, especially in the busy summer season. With less time to review and approve rate suggestions as we're busy with operations, Atomize on autopilot is the perfect solution.”
— Jarred Drown, Co-owner, Terrace Bay Hotel
Proactive prompts and insights
Real-time notifications in Mews surface upsell opportunities, highlight VIPs and guide staff through check-in workflows without switching systems.
“It frees up so much of our staff’s time, so they can tap into local knowledge and focus on curating personalized experiences that are off the beaten path.”
— Ryan Krukar, VP Sales & Marketing, Gravity Haus
Guest self-service
Guests can check in, check out or use kiosks on their own terms, giving staff the breathing room to focus on high-value interactions.
“Half of our guests check out using Mews Kiosk – it only takes two minutes. While our guests love the flexibility of self-service, we appreciate the time savings that allow our staff to focus on providing genuine hospitality.”
— Katherine Reyes, GM, The Local House (Miami Beach, FL)
A day to honor the people behind the platform
Technology and the rise of AI will continue to reshape how hotels operate. But hospitality has always been, and will always be, about people. The best systems (like Mews) don’t get in the way or replace a role. They give teams the freedom to do their best work.
That’s why Mews was created. It wasn’t built in a boardroom or sketched on a corporate whiteboard – it was born out of necessity by hoteliers who knew the industry deserved something more modern, more open and built for the future. That same forward-thinking spirit is what drives us today, as we embrace AI to give hotel employees more time, more freedom and more opportunity to do what they love most: deliver exceptional guest experiences.
On this National Hotel Employee Day, we celebrate the incredible teams who bring hotels to life across the country. We’re grateful for their dedication, proud to support their work, and committed to building technology that ensures they remain at the very heart of hospitality.
Call/text me anytime: 508-593-1531
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