Hotel Lancaster achieves an impressive digital makeover with Mews
This iconic hotel in Paris embraced modernization by putting a forward-thinking PMS and next-gen hotel tech at the heart of their operations.
Hotel Lancaster customer story
Saving the equivalent of
1
employee’s time thanks to Mews Payments automation
Integrations
13
through Mews Marketplace
Chargebacks
0,04%
(way below industry average)
About Hotel Lancaster
Nestled in a charming townhouse just moments away from the Champs Elysées, Hotel Lancaster offers an intimate Parisian retreat with 44 elegantly appointed rooms and 10 luxurious suites. After a recent redesign, the hotel’s decor is a curated mix of antique furnishings and contemporary pieces.
Guests can unwind in the tranquil spa, indulge in gourmet dining at the on-site restaurant and savor the refined ambiance of the CopperBay Bar. The hotel also offers two meeting rooms, an outdoor patio, and is welcoming to pets, ensuring a comfortable stay for all.
“Mews proved to be a supportive and strategic partner that helped us modernize the hotel, especially the way we approach guest experience. We were expecting a lot, but they somehow exceeded our expectations.”
The future of seamless, fast and secure transactions
Challenge
Non-automated payments lead to time-consuming manual processes, more errors and slower check-ins. They can also compromise security and leave both the hotel and guests vulnerable to fraud, ultimately hurting efficiency and guest satisfaction.
Solution
For Hotel Lancaster, switching to Mews Payments was revolutionary. By automating processes, they’ve freed up one full-time employee to spend less time on transactions and more time on creating unforgettable guest experiences. Thanks to seamless integration with Mews Terminals, payments are easy, secure and transparent, drawing high praise from guests and staff. Plus, with tokenization, further payments can be handled with just one click, allowing Hotel Lancaster to introduce new revenue streams
Result
- 2 terminals with a 5” touchscreen display, ideal for use as a hybrid countertop terminal and/or wireless handheld device
- Tokenized card details stay with the guest profile for simple purchases at any time during their stay
- Drastically reduced chargebacks
“Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be handled.”
Unlimited connectivity to hospitality’s best solutions
Challenge
Integrations used to be a time-consuming and costly process, often requiring manual migrations and hefty connection fees. Hoteliers would spend weeks, sometimes months, just getting their systems to talk to each other.
Solution
Hotel Lancaster is a forward-thinking property always on the lookout for innovative hospitality solutions to enhance their tech stack. Through Mews Marketplace, they have access to over 1,000 integrations that seamlessly connect with their existing technology – no connection fees, no manual migrations. Through powerful two-way integrations with Mews, the team has effortlessly unified everything from guest management to housekeeping into a single ecosystem. Recently, they added a CRM that significantly improved the guest journey and interactions. They also utilized Mews’ hourly bookable service to manage their luxury spa before transitioning to Booker Spa, ensuring smooth and efficient operations every step of the way.
Result
- 13 live integrations through Mews Marketplace
“With Mews, connecting to new tools is effortless – just what you’d expect in this day and age. We've built a future-proof ecosystem of hotel software that fits our needs perfectly.”
Effortless hotel modernization opens new spaces for growth
Challenge
Hotel Lancaster’s ability to evolve was hampered by legacy technology. With multiple software systems doing the same thing and a previous PMS provider offering minimal flexibility, the team was constrained to rigid processes and felt unable to innovate.
Solution
Mews was the first provider to ask Hotel Lancaster exactly what they needed and how they wanted to work. The team wanted a scalable PMS at the heart of their operations, a central engine to drive their business and support growth. With Mews, they eliminated all parts of the guest journey that didn’t add value. Now they have a much clearer view of their guests and what they need, making it easier to deliver luxury hospitality. Plus, having a modern system with a user-friendly interface has helped attract new generations of hospitality workers and tackle staffing shortages. As Mews is a cloud-native platform that enables access from anywhere, many team members can now work remotely.
Result
- Streamlined operations
- Remote access to Mews from anywhere
“Some guests prefer a fully digital experience, while others enjoy a personal touch. Mews makes it easy to offer both, allowing us to cater to everyone’s preferences. Giving guests the option to choose is the true essence of luxury hospitality.”
.webp)
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?