Hôtel Villa Miraé & Mews

The destination

An oasis of personalized luxury defined by Mediterranean spirit

Nestled among umbrella pines on the sun-kissed Cap d’Antibes, just steps from the Mediterranean, Hôtel Villa Miraé is a sanctuary of natural beauty and refined luxury. A proud member of Relais & Châteaux and part of Inwood Hotels, the 35-room mansion property combines discreet, personalized hospitality with exceptional gastronomy in partnership with Chef Mauro Colagreco.

“We seek close connections with guests and excellence without ostentation, coupled with an authentic connection to the region and Mediterranean,” says Olivier Romain, Director of Operations of Inwood Hotels. “Villa Miraé is about rare intimacy - a true escape from the bustle of the Côte d’Azur.”

The challenge

Breaking free from 28 years of legacy systems

Behind the enchanting guest experience, Villa Miraé was grappling with something far less romantic. The property had been running on legacy systems for 28 years. Their previous PMS, Vega, which they’d only been using for a couple of months, was already proving to be a bottleneck for keeping up with rapidly evolving guest expectations, compliance and technology. Reporting was limited, integrations were lacking and operations were slowed down by outdated processes.

“The tool was no longer delivering optimal management for the property,” recalls Olivier.

For Inwood Hotels, the solution was clear. Olivier had already overseen the group-wide migration to Mews in 2021, and the benefits were obvious. “I had already successfully migrated the Inwood Group to Mews, so choosing it for Villa Miraé was the natural path forward,” he says.

The transition

Seamless migration in the heart of peak season

In the summer of 2023, Villa Miraé took the bold step of switching to Mews, right in the middle of peak season. “Change is always a challenge and the transition – especially during high season – was delicate,” Olivier says.

Though he adds that thanks to Mews’ cloud-native, intuitive design, the process was much smoother than expected. The phased migration securely transferred all existing and future bookings, keeping the property fully operational without any downtime.

Villa Miraé’s two key onboarding challenges were ensuring data reliability and training the teams. “After Covid, training staff on new tools became a huge time sink, especially when team members might leave after just a few months,” Olivier says. “Mews, with its intuitive interface, self-training modules and flexible setup, made it manageable and even empowering for the team.”

The result was a seamless transition: guest services continued uninterrupted, daily operations ran as usual and staff quickly gained confidence in the new system. Villa Miraé could move forward with modern, streamlined operations while maintaining the high-touch, personalized service its guests expect.

The results

Streamlined operations, frictionless payments and unified billing

Frictionless payments

Mews Payments, paired with the Marketpay/Stripe connector, introduced automation and reliability to Villa Miraé’s financial workflows. Time-consuming reconciliation was reduced, manual errors minimized and staff could focus on guests rather than paperwork.

“With automation, we’ve seen time savings and reduced risk of human error,” Olivier confirms. “The overall workflow is night and day compared to before.”

Unified billing across outlets

With the Mews POS and Mews Payments integration, 100% of F&B charges now flow seamlessly to guest folios, creating transparent reporting between outlets and rooms. This has simplified billing, improved accuracy and enhanced the guest journey by enabling smooth cross-outlet charging.

“Guests can now charge across outlets, and reporting between rooms and F&B is transparent,” Olivier says. “It’s a big step forward compared to what we had before.”

Operational efficiency and visibility

By centralizing PMS, payments and POS, administrative workloads dropped significantly. Processes that once relied on physical logbooks are now digitized, with task management and reporting accessible in real-time.

“The task management system replaced our physical logbook, and two-way integrations make everything flow better,” Olivier explains. “For revenue management, the ability to duplicate rate codes across properties has been a major added value.”

Security and compliance

Multi-property security access and compliance is a top challenge for Villa Miraé and other properties in the Inwood Hotels group.

“It’s tricky when an employee leaves, and it’s tedious to stay GDPR-compliant,” Olivier notes. With GDPR compliance and access rights in focus, Mews’ multi-property features provided structure. The platform’s robust security tools, including two-factor authentication, strengthened account safety and gave staff greater confidence in managing access across properties.

The future

Future-proofing hospitality with Mews

Mews isn’t just a tool for Villa Miraé; it’s an essential part of the property’s long-term strategy to stay ahead in a fast-changing market. For Olivier, the future of hospitality tech is clear.

“AI will be a real revolution for our sector, which sometimes lacks self-reflection,” he says, adding that Mews is the best partner to adapt with that change. “Mews is the most agile and future-proof PMS to embrace upcoming waves of innovation.”