Meiser Hotels customer story

Meiser Hotels uses Mews to power and innovate their 6th-generation business

This German hotel group, known for their forward-thinking approach to hospitality, sees huge operational gains and time savings thanks to Mews.

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60%

less time needed for onboarding receptionists

2 h

saved daily per property through automated payment reconciliation

80%

reduction in PMS maintenance time for the IT team

About Meiser Hotels

Meiser Hotels is a sixth-generation family business with four Mews-powered properties across Germany. The group also runs several restaurants, event venues and a spa, catering to a mix of business and urban clientele. Their team prioritizes innovation and is committed to exceeding modern guest expectations.

In their pursuit of guest-centric technology, Meiser Hotels recognized Mews as a key partner, especially for its cloud-based functionality and innovative features. As of early 2024, the group completed their transition to Mews, realizing substantial time savings and operational efficiency. The move has helped them focus on what they do best: delivering remarkable guest experiences.

“I quickly saw the potential in Mews as the fastest-developing PMS on the market. Mews is setting a new bar for outstanding hospitality technology.”

Marlon Meiser

CTO

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Integrated operations with Mews POS

Challenge

The PMS and POS are two of the most essential tech systems in any property’s toolkit. With a strong focus on gastronomy, Meiser Hotels were eager to see how smoothly integrating these two systems could elevate their daily operations.

Solution

Implementing Mews POS has transformed guest interactions in Meiser Design Hotel’s restaurant and streamlined numerous processes. Restaurant charges are now automatically added to guests' room bills, eliminating manual entries and simplifying service with modern mobile technology. By participating in the pilot for on-reader tipping, Meiser Hotels found that 79% of Mews POS transactions included a tip.

Result

One platform that brings together ePOS, digital ordering, inventory management and payments
€10,000 in tips over six months, boosting employee morale and guest satisfaction

Maximum payment efficiency, zero chargebacks

Challenge

Previously, staff had to manually reconcile all card payments after every shift.

Solution

Implementing Mews Payments across hotel and restaurant operations has created major time savings by automating everyday tasks. Staff can now spend more time interacting with guests and focusing on providing outstanding hospitality. They like how high levels of security and payment authentication reduce the likelihood of credit card fraud, while automation reduces manual errors.

Result

2 hours saved daily per property through automated payment reconciliation
Zero chargebacks since adopting Mews

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“The integrated payment system saves us so much time, and Mews offers excellent interface openness. The cloud-based POS is also a game-changer for networking our restaurant and hotel operations.”

Marlon Meiser

CTO

Simpler IT management with more focus on innovation

Challenge

For the IT team at Meiser Hotels, Mews has been transformative. Previously, they spent extensive time troubleshooting and maintaining the PMS.

Solution

With Mews, the IT team is free to focus on advancing technology at Meiser Hotels instead of troubleshooting. Now, they can prioritize building a seamless software suite that enhances guest experiences from booking to check-out. The tech-savvy team members especially value their involvement in the Mews Community, where they actively contribute to system development and feel like genuine partners in shaping the product’s future.

Result

PMS maintenance time has decreased by 80%

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“This is the first year in a decade that our Head of IT can take a vacation without worrying about the system. Mews has made a huge difference, allowing us to spend time on proactive improvements.”

Marlon Meiser

CTO

Integration spotlight

Through Mews Marketplace, Meiser Hotels enjoy easy plug-and-play integration with 10 key hospitality partners.

Oaky

Oaky is an upselling platform that helps Meiser Hotels generate additional revenue through upselling and cross-selling at multiple points throughout the guest journey. All updates are automatically pushed into Mews, motivating reception staff with a performance-based bonus.

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Event Temple

Event Temple is an event and venue management tool that allows Meiser Hotels to create, update and manage groups of reservations across accommodation and catering. The two-way integration means that the team can view Mews reservations, rates, availability and more within Event Temple, with no need for manual synchronization.

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Looking ahead

The mission statement of Meiser Hotels, "Exceeding expectations," aligns perfectly with the Mews vision to "Make it remarkable." The team will continue to leverage Mews for future growth, including utilizing Mews Spaces and Mews Booking Engine for e-bike rentals. They remain confident in our commitment to innovation, anticipating that Mews will become Germany’s most advanced PMS within the next two years.