A 16-room hotel without a front desk runs on Mews, so the team can focus on guests.
Overview
Münchner Kindl is a guest house in the heart of Munich, designed to offer the atmosphere of a private residence for travellers. As a member of House of Hütter and Small Luxury Hotels of the World (SLH), this 16-room property prioritises a sense of privacy. The house operates without a traditional front desk, relying instead on a digital-first philosophy. By joining Mews from day one, the property ensured that technology would remain discreetly in the background, allowing the team to provide a high level of personal attention without the friction of traditional hotel administration.
The Challenge
To maintain the character of a residential retreat, House of Hütter wanted to remove the physical and administrative barriers of a standard hotel stay. The team needed to provide a high-end welcome and ensure secure access control. Without a traditional front desk, the house required an operating system that could manage guest registration autonomously, preventing the team from being tied to clerical tasks.
The Solution
Mews was chosen as the operational foundation from the start to ensure the digital guest journey was a core part of the hotel identity. The property uses online check-in to move the arrival process online, allowing guests to complete all formalities before they reach the door. The journey is completed by digital keys sent directly to the guest's phone. This allows the guest to arrive and proceed straight to their room, while the team acts as hosts rather than administrators, meeting guests personally without the barrier of a desk.
This combination of digital convenience and carefully considered hospitality is particularly important to our concept. It allows us to maintain the intimate and private character of Münchner Kindl, while ensuring that our guests receive a seamless and reassuring arrival experience at any time.
The Results
- Front desk-free operations: The hotel operates successfully without a traditional reception desk, maintaining a residential feel from the moment of arrival.
- Mobile guest journey: Guests use online check-in and receive digital keys on their mobile devices, allowing for an independent and graceful entry to the house.
- Automated administrative tasks: Automated processes let a lean team run the 16-room house while staying focused on guests.
Why Mews
Mews provides the flexible infrastructure that allows independent luxury hotels to build their own identity without being restricted by traditional hotel software. Mews is a preferred PMS partner of Small Luxury Hotels of the World.
Are you an independent luxury hotel or an SLH member? See how Mews can work for your property.