“Mews BI has given us a clearer view of our entire operation. We’re not just collecting data anymore, we’re using it to make better decisions every day.”
The destination
WestCord Hotels is a family-owned group of 15 properties spread across the Netherlands, from buzzing city centers like Amsterdam to windswept islands and rural escapes.
Rooted in Dutch hospitality since 1968, the group blends independence with consistency. Each hotel is run its own way, but all share a deep commitment to sustainability, guest comfort and smart operations. Behind the scenes, the team uses Mews Business Intelligence (BI) to bring their data together, uncover insights and drive better decisions across the group.
The challenge
With 15 hotels operating independently, group-level reporting was slow and repetitive. The central team had to collect reports from every property, consolidate them in Excel and run manual comparisons just to get a basic overview. It was time-consuming and left little room for deeper analysis.
The solution
The multi-property dashboard in Mews BI gives the team a single view of performance across the group. Instead of working from 15 different spreadsheets, they can open one report and see everything they need. Sales managers can track company production across all hotels, and leaders can quickly spot changes or trends.
“The biggest win for us now is having a multi-property overview. That just wasn’t possible before.”
The results
Where the WestCord team once spent hours on manually compiling reports, today’s process is faster and more consistent. And with all their data in one place, the team can focus on what matters, like spotting underperforming corporate agreements, tracking payment costs by country or picking up early signs of change in booking behavior. They spend less time gathering data and more time acting on it.
“We used to copy and paste values from 15 Excel sheets just to get a weekly overview. Now we just open a dashboard.”
The challenge
With multiple systems in play, it was hard for WestCord to spot when something didn’t add up. Payment data might not always match what was in the accounting system, and inconsistencies could go unnoticed until much later. That made it difficult to trust the numbers or act on them with confidence.
The solution
Mews BI helps the team cross-check booking and payment data across properties. Custom dashboards surface anomalies that might otherwise slip through, like a missing rebate or a misaligned transaction. It gives the team an extra layer of visibility without relying only on their accounting software.
The results
With all payment data in one place, the team can catch small issues before they become bigger ones. Instead of waiting for a report from finance, the team can spot and investigate discrepancies early. That means fewer surprises and a smoother handoff between operations and accounting.
“With Mews BI, we can spot issues before they reach finance. It gives us a chance to fix things early and avoid unnecessary back-and-forth.”
Looking forward
Now that everything is in one place, WestCord can keep building on what they have. As the team fine tunes their setup, gets more familiar with the data and builds even more custom dashboards, Mews BI will keep helping them make smarter calls day to day.
