The Dylan Amsterdam customer story

How Mews transformed
The Dylan

The Dutch boutique hotel saves huge amounts of time every week, went paperless, and changed their whole check-in process.

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reservation_report

New reports created in just 5 minutes

compared to 2–3 weeks previously

gateway_payments

100% automated payments

Time

Newsletters created in just 1 hour

compared to 3 days previously

About The Dylan Amsterdam

The Dylan Amsterdam is a privately owned 5 star boutique hotel providing guests with a luxury experience in a city centre location. Its 40 boutique rooms are spread over historic townhouses, combining traditional charm with contemporary style. The hotel prides itself on its personal service, and the ability to make every guest feel at home.

The Dylan needed a flexible, user-friendly property management system that would grow with them. Key priorities were easy communication and future proofing, including easy guest segmentation for emails and remote management.

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Easy reports and email save hours every day

Pain

Prior to Mews, it took a huge amount of time to create new customized reports and personalized guest emails.

Solution

An intuitive interface and a smart, powerful technology have transformed these processes to save time and improve functionality. Mews Operations has a number of practical reports and Mews BI provides further data insights. Also, the guest database can be easily segmented so that vouchers and special offers can easily be added to customer emails.

Result

• Creating a new report used to take 2–3 weeks, now it takes five minutes
• Creating a new email used to take 2–3 days, now it takes one hour

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24/7 access from any device

Pain

On-premises solutions require staff to be onsite to access the system, meaning very little flexibility for running operations.

Solution

With Mews’ cloud-based hospitality system, staff can log in from their phone and work remotely, wherever they are. This is true for back-office staff as well as the front-office team, who can be more agile when welcoming guests.

Result

• The Dylan changed their front desk and check-in concept to focus on guest comfort – now, staff use tablets and phones and sit down with guests and offer them a drink for a memorable check-in
• The team has much more flexibility with home working

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“Our new staff are like: wow, this works wonderfully! Everybody's really happy, because it gives them a little more confidence to do their work.”

Carol Domacassé
Reservations Manager, The Dylan Amsterdam

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No more physical waste

Pain

Physical print-outs were a key part of various processes, including check-ins and reports. Housekeeping and maintenance staff used pen and paper to track their work, and had to return to the office computer or call front desk to record progress.

Solution

Now, housekeeping staff take a tablet on their trolley and can update room status live from every room via the Mews Housekeeping app. Using a flexible, cloud-based platform has digitized all operations, improving efficiency and eliminating unnecessary waste.

Result

• Substantial time savings for housekeeping staff
• Improved efficiency and cooperation between front office and housekeeping
• Zero printing waste
• The hotel now has Green Globe certification

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“Being green is something that I know Mews stands for, and we’re a Green Globe hotel so that works perfectly. You don't have to print out anything anymore for payments, for reservations... everything is in the cloud.”

Carol Domacassé
Reservations Manager, The Dylan Amsterdam

Integration spotlight

The Dylan Amsterdam uses five integrations, including POS (point of sale) and Global Distribution System.

RevControl

RevControl is a revenue management tool that helps control daily hotel operations. This provides accurate revenue data and allows the Revenue Manager to easily compare current results to past performance, and perform effective forecasting.

Looking ahead

The Dylan plan to expand their brand awareness, with the aim of becoming a household name in Amsterdam. They'll also continue to embrace the benefits that Mews Hospitality Cloud brings them. As Carol says, “It's really important to change the mindset, to let the old systems go, because in the long run you will gain more than you will lose." 

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If you're impressed at what these properties have achieved, why not find out what Mews could do for you?

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