How Mews transformed The Dylan
The Dutch boutique hotel saves huge amounts of time every week, went paperless, and changed their whole check-in process.
The Dylan Amsterdam customer story
New reports created in just
5 minutes
compared to 2–3 weeks previously
automated payments
100%
Newsletters created in just
1 hour
compared to 3 days previously
About The Dylan Amsterdam
The Dylan Amsterdam is a privately owned five-star boutique hotel providing guests with a luxury experience in a city center location. Its 40 rooms are spread over historic townhouses, combining traditional charm with contemporary style. The hotel prides itself on its personal service and the ability to make every guest feel at home.
The Dylan needed a flexible, user-friendly property management system that would grow with them. Key priorities were easy communication and future proofing, including easy guest segmentation for emails and remote management.
Easy reports and emails save hours every day
Pain
Prior to Mews, it took a huge amount of time to create new customized reports and personalized guest emails.
Solution
An intuitive interface and a smart, powerful technology have transformed these processes to save time and improve functionality. Mews Operations has a number of practical reports and Mews BI provides further data insights. Also, the guest database can be easily segmented so that vouchers and special offers can easily be added to customer emails.
Result
• Creating a new report used to take 2–3 weeks, now it takes five minutes
• Creating a new email used to take 2–3 days, now it takes one hour
24/7 access from any device
Pain
On-premises solutions require staff to be onsite to access the system, meaning very little flexibility for running operations.
Solution
With Mews’ cloud-based hospitality system, staff can log in from their phone and work remotely, wherever they are. This is true for back-office staff as well as the front-office team, who can be more agile when welcoming guests.
Result
• The Dylan changed their front desk and check-in concept to focus on guest comfort – now, staff use tablets and phones and sit down with guests and offer them a drink for a memorable check-in
• The team has much more flexibility with home working
“Our new staff are like: wow, this works wonderfully! Everybody's really happy, because it gives them a little more confidence to do their work.”
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No more physical waste
Pain
Physical print-outs were a key part of various processes, including check-ins and reports. Housekeeping and maintenance staff used pen and paper to track their work, and had to return to the office computer or call front desk to record progress.
Solution
Now, housekeeping staff take a tablet on their trolley and can update room status live from every room via the Mews Housekeeping app. Using a flexible, cloud-based platform has digitized all operations, improving efficiency and eliminating unnecessary waste. Read more about hotel sustainability in our Green Hotel of the Future guide
Result
• Substantial time savings for housekeeping staff
• Improved efficiency and cooperation between front office and housekeeping
• Zero printing waste
• The hotel now has Green Globe certification
“Being green is something that I know Mews stands for, and we’re a Green Globe hotel so that works perfectly. You don't have to print out anything anymore for payments, for reservations... everything is in the cloud.”
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Looking ahead
The Dylan plan to expand their brand awareness, with the aim of becoming a household name in Amsterdam. They'll also continue to embrace the benefits that Mews Hospitality Cloud brings them. As Carol says, “It's really important to change the mindset, to let the old systems go, because in the long run you will gain more than you will lose."
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?