Hotel Myrtilles customer story

Hotel Myrtilles enjoys a smooth transition to Mews

The independent Belgian hotel migrated to Mews after Mews' Planet Winner acquisition.

Book a demo
Hotel Myrtilles - 1245x1014 - Hero Spot
Hotel Myrtilles - 807x1014 - Body Image 2

A stress-free onboarding at their own pace

 

Pain

Implementing a new property management system is often costly and time-consuming. In addition, Hotel Myrtilles were migrating to Mews in the summer of 2020, when the pandemic made everything more difficult.

 

Solution

Mews and Hotel Myrtilles worked together to create a clear implementation timeline that suited the hotel. The onboarding was performed entirely online, meaning there were no disruptions because of travel restrictions or distancing rules, and no additional costs or delays.

 

Result

• The property’s demo database was ready to test after only two days
• The go-live data that Hotel Myrtilles chose was comfortably met

Hotel Myrtilles - 807x1014 - Body Image 1
Hotel Myrtilles - 1017x975 - Body Quote 1

Outstanding support – before, during and after

 

Pain

Hotel Myrtilles were used to an excellent level of support from Planet Winner. Moving to a new hospitality cloud, particularly during a pandemic, required equally high standards.

 

Solution

Prior to and during implementation, the Mews Implementation team are dedicated to ensuring the onboarding goes smoothly. Once the property is live, the Mews Customer Support team are always available to help with any questions or problems, and can be contacted via email, live chat and phone, depending on your support package.

 

Result

• Any queries are promptly responded to, with all emails answered within 24 hours
• 24/7 phone support available for any business-critical issues
• Comprehensive self-help tools including Mews University and help center

“As well as the product itself, the people are the most important thing for me – and I fully trust everyone at Mews.”
Hotel-Myrtilles

Streamlining with Mews Operations

 

Pain

Before guests arrive to check in, preparing the relevant reservation details was a manual task that could be time-consuming for staff.

 

Solution

Mews Operations gives properties the power to set up their own assignment strategies, so that all rooms can be assigned automatically depending on particular preferences.

 

Result

• All bookings are now automatically assigned, saving staff time and increasing allocation efficiency
• The hotel now offers seven room types (up from three) in order to maximize revenue and give guests more options when booking

Hotel Myrtilles - 807x1014 - Body Image 3

Integration spotlight

Hotel Myrtilles use 8 integrations, including accounting and POS (point of sale).

Bob Accounting Integration

The Bob Accounting Integration is a bespoke program that extracts customer information, invoices and payments from Mews via the Mews Connector API and converts it into a format that the accounting software can interpret, meaning the hotel can run its accounting smoothly with reliable data that’s gathered automatically.

Looking ahead

The team at Hotel Myrtilles will continue to proactively test Mews features to learn about more ways the platform can help automate and improve operations. Michel, the General Manager, actively uses the demo environment to try new ways of working, and that open-mindedness will serve the property well in the future.

See more customers like this

1/3

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?

Book a demo