Retreats Group combines historic luxury with modern tech
The UK luxury hotel group boost RevPAR and guest engagement by moving to Mews.
online check-in rate
at Roch Castle
increase in RevPAR
over first three months with Mews
for direct bookings compared to OTAs
Although channel managers are important for reaching a wide audience, Retreats Group wanted to better compete with OTAs and drive more profitable direct bookings.
Mews Booking Engine is available as standard for every Mews property. Its intuitive, sleek design makes it easy for guests to book, reducing the amount lost through OTA commission. Setting up different room rates and bookable extras is fast and simple for the Retreats Group team, allowing guests to choose between packages such as wellness experiences and exclusive use of the castle. And of course, all inventory is updated immediately.
• 133% higher RevPAR for guests who booked through Mews Booking Engine compared to OTAs
• Multiple rates and extras for each property and room type
• 3.7% booking engine conversion rate (industry average is 3.3%)
Legacy hospitality systems can be complicated to use, with important information housed in different areas of the platform.
There are a number of modern, easy-to-use dashboards in Mews, the most important of which is the dashboard that serves as the hub for daily operations. From this single screen, the team can immediately see the live status of daily tasks, reservations, and housekeeping, making it easy to plan and manage workload. There are also quick links to reports and guest profiles, and this quick navigation is a big time saver for staff.
• One to two hours save everyday through automation and more streamlined processes
• A fast, cloud-native solution means no waiting or long load times when accessing data or checking guests in
Retreats Group has only been with Mews for a few months, so they’re looking forwarding to discovering more about their new solution and how it can help to maximize revenue, particularly when it comes to making the most of the summer season.
Here you can manage your preferences regarding cookies:
Essential cookies enable core functionalities of the website such as marking your data inputs, network management and accessibility.
These cookies allow a website to remember choices you have made in the past, like what language and currency you prefer, remember your name and email and automatically fill forms.
Analytical cookies help us improve our website by collecting and reporting information on how you use it.
Advertising cookies for delivering tailored and customized advertising.