VAYA Resorts & Mews Business Intelligence

The destination

VAYA Resorts is a leading hospitality group with a diverse portfolio with 22 seasonal resorts across the iconic Austrian Alps.

Combining modern design with authentic alpine character, VAYA offers everything from ski-in/ski-out mountain escapes to summer hiking retreats. Guests come for comfort, style and a deep connection to nature, while the VAYA team ensures each stay strikes the right balance of design, relaxation and regional culture. 

The challenge

VAYA relied on a custom-built reporting setup to track seasonal pickup, revenue and cancellations. This meant reports were fragmented and couldn’t be consolidated in one place.

The results

With Mews Business Intelligence (BI), VAYA no longer juggles multiple sources for different reports. After testing in beta, the commercial team can now rely on one tool to cover all reporting needs, from tailored dashboards for seasonal pickup to real-time cancellation tracking. Data is accurate, consistent and built around VAYA’s seasonal operations model, so insights align with how the business actually runs. Leadership gets critical metrics delivered directly, and the team gains confidence knowing decisions are based on a single source of truth.  

• Group-wide sales insights
• Saved time and reduced errors through automation
• Mitigated risks faster with early identification

The future

The upcoming opening of VAYA Lechtal will bring 103 cozy-yet-modern rooms to the alpine village of Elbigenalp, as well as a spacious spa with indoor and outdoor pools. But growth isn’t just about new properties. It’s about making sure every resort runs on the same consistent, data-driven foundation.  

As the VAYA portfolio grows, Mews provides a single source of truth across every hotel or apartment, making it easy to maintain high performance standards and deliver consistently exceptional guest experiences from day one.