Front office software
Front office operations
Your front desk team are on the front line with guests, and they need the best tools available to provide remarkable service. Mews Operations provides front office software that enables your team to work to the best of their ability.
Explore capabilities
Key Features
Task management
Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders
Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Keep a history of guest actions and preferences, and use it to deliver a tailored experience.
Tablet check-in
Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment requests
Send payment requests directly to a guest’s email from within Mews Operations, and get notified upon payment or expiration.
Centralized messaging
Receive messages from guests and colleagues all in one place, via the virtual concierge, housekeeping app, or in-platform.
User privileges
Manage user access rights to protect property and guest data and maintain full control over operations.
Self-service kiosk
Reduce front desk queues via easy to set up self-service kiosks with integrated payments upon check-in.
Customer story
"Now we're walking around with our heads up and our tablets in our hand and we give our guests a personal experience. We greet them with positive energy, sit together in the lobby, offer a welcome drink, and check them in with the iPad."
Michael Böhler
General Manager, The Opera Hotel