Implementations

Mews onboarding plan

Switching to a new PMS shouldn’t be scary. When you join Mews, we’ll guide you every step of the way.

On-site onboarding

Two full days of on-site training and one day of go-live support with a Mews Implementation Manager.

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In-person support for you and your team on “go-live” day

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Best practice tips and software shortcuts to help you maximize system usage

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Face-to-face training tailored to your property

Typical on-site implementation timeline

Step 1: Get ready

Kick-off the onboarding process

First week

Get the tools and support you need to start setting up Mews. 

  • Meet your Mews Account Manager during the welcome call
  • Discuss and sign the Mutual Success Plan
  • Get an overview of onboarding implementation tasks
  • Review the implementation timeline
  • Get access to Mews University, our comprehensive online learning library

Step 2: Get set up

Learn how to use your new PMS

Second week

Setting up your property is easy — just follow the simple steps in Mews University. It guides you through our PMS using short, easy to digest videos that help you get set up as quickly as possible.

  • Complete Mews University modules. Sections include:
    • PMS setup 
    • Marketplace 
    • Go-live preparation
    • PMS operations (reservations, front office operations, billing, housekeeping, management reports, etc.)
    • Mews products for guests (booking engine, virtual concierge, reception kiosk)
    • Analyzing your data and making insightful decisions with Power BI (Available for Enterprise Package only)
  • Set up your property as you learn
  • Speak with your Mews Account Manager and Implementation Manager prior to your on-site training*

*Mews University courses must be completed before step 3

Step 3: Go live

On-site training and launch

Third week

Switch on Mews with the on-site support of your Implementation Manager. You’ll also learn how to master property optimisation with two days of training.

Schedule:

  • Day 1 — Training: fine tune your system set-up and master manager reporting
  • Day 2 — Training: optimise your property operations
  • Day 3 — Turn Mews on

Activities:

  • Get optimisation tips on topics additional to Mews University
  • Be guided on go-live day by your on-site Mews Implementation Manager
  • Ask any lingering questions to your Implementation Manager in person

With you all the way

We take customer care seriously. When you're with Mews, you're in a partnership that's packed with ongoing support and continuous improvements.

Once onboarded, you’ll enjoy:

  • 24/7/365 best-in-class online support
  • Assistance from the Mews Account Management team to help you optimize your PMS
  • Continuous product and feature releases
Our service level agreement Continuous learning
aldair_careers
“We had an amazing training experience and implementation experience. Smooth, everything is working, the team knows how to use the system… Thank you!!”

Arte' Boutique Hotel, Florence, Italy

Online onboarding

Your time is precious. Opt for online onboarding and have your property running on Mews in as little as seven days.

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Onboard at your own pace

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100% online activation

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Continual online support from an Implementation Manager

Typical online implementation timeline

Step 1: Get ready

Kick-off the onboarding process

Duration: 2 – 7 days

Get the tools and support you need to start setting up Mews. 

  • Meet the Mews team during a welcome call
  • Discuss the implementation timeline
  • Start creating your property in the system
  • Get access to Mews University, our comprehensive online learning library

Step 2: Get set up

Learn how to use your new PMS

Duration: 3 – 7 days

Setting up your property is easy — just follow the simple steps in Mews University. It guides you through our PMS using short, easy to digest videos that help you get set up as quickly as possible.

  • Complete Mews University modules. Sections include:
    • PMS setup
    • Marketplace 
    • Go-live preparation
    • PMS operations (reservations, front office operations, billing, housekeeping, management reports, etc.)
    • Mews products for guests (booking engine, virtual concierge, reception kiosk)
    • Analyzing your data and making insightful decisions with Power BI (Available for Enterprise Package only)
  • Set up your property as you learn
  • Q&A session with your Mews Implementation Manager
    • Session 1 — Fine-tune your system set-up and master manager reporting
    • Session 2 — Optimize your hotel operations
  • Final assessment with our Mews team 

Step 3: Go live

Launch Mews with same-day remote support

Duration: 4 – 6 days

On go-live day, your Implementation Manager will be available remotely to support a smooth, successful transition.

We’ll cover:

  • Module 1 — Q&A on set-up and management tasks
  • Module 2 — Q&A on operations tasks
  • Any other necessary remote go-live support

With you all the way

We take customer care seriously. When you're with Mews, you're in a partnership that's packed with ongoing support and continuous improvements.

Once onboarded, you’ll enjoy:

  • 24/7/365 best-in-class online support
  • Assistance from the Mews Account Management team to help you optimize your PMS
  • Continuous product and feature releases
Our service level agreement Continuous learning
aldair_careers
“We are really happy with the experience and the training was really helpful.”

The Somos , Medellin, Colombia