Mews onboarding plan

Switching to a new PMS shouldn’t be scary. When you join Mews, we’ll guide you every step of the way.

Online onboarding

Your time is precious. Opt for online onboarding and have your property running on Mews in as little as seven days.


Onboard at your own pace

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100% online activation


Continual online support from an Implementation Manager

Typical online implementation timeline

Step 1: Get ready

Kick-off the onboarding process

Duration: 2 – 7 days

Get the tools and support you need to start setting up Mews. 

  • Meet the Mews team during a welcome call
  • Discuss the implementation timeline
  • Start creating your property in the system
  • Get access to Mews University, our comprehensive online learning library

Step 2: Get set up

Learn how to use your new PMS

Duration: 3 – 7 days

Setting up your property is easy — just follow the simple steps in Mews University. It guides you through our PMS using short, easy to digest videos that help you get set up as quickly as possible.

  • Complete Mews University modules. Sections include:
    • PMS setup
    • Marketplace 
    • Go-live preparation
    • PMS operations (reservations, front office operations, billing, housekeeping, management reports, etc.)
    • Mews products for guests (booking engine, virtual concierge, reception kiosk)
    • Analyzing your data and making insightful decisions with Power BI (Available for Enterprise Package only)
  • Set up your property as you learn
  • Q&A session with your Mews Implementation Manager
    • Session 1 — Fine-tune your system set-up and master manager reporting
    • Session 2 — Optimize your hotel operations
  • Final assessment with our Mews team 

Step 3: Go live

Launch Mews with same-day remote support

Duration: 4 – 6 days

On go-live day, your Implementation Manager will be available remotely to support a smooth, successful transition.

We’ll cover:

  • Module 1 — Q&A on set-up and management tasks
  • Module 2 — Q&A on operations tasks
  • Any other necessary remote go-live support

With you all the way

We take customer care seriously. When you're with Mews, you're in a partnership that's packed with ongoing support and continuous improvements.

Once onboarded, you’ll enjoy:

  • 24/7/365 best-in-class online support
  • Assistance from the Mews Account Management team to help you optimize your PMS
  • Continuous product and feature releases
Our service level agreement
“We are really happy with the experience and the training was really helpful.”

The Somos , Medellin, Colombia