About GuestHouse Hotels
GuestHouse Hotels consists of two hotels in the Dutch town of Kaatsheuvel: GuestHouse Hotel and Hotel de Kroon. The company has been using Mews since 2017 and hosts over 75,000 guests every year. The brand combines the casual atmosphere of a guesthouse with the professional service of a hotel, with a guest-centric focus and a mixture of rooms and dorms. More than anything, they encourage guests to relax and enjoy a ‘hotel where you can be yourself’.
When choosing a new PMS, the team at GuestHouse was always thinking about the guest first. Rather than looking for specific features, GuestHouse Hotels knew that their new PMS had to improve the happiness of both guests and staff. This meant improving the guest journey from start to finish through a user-friendly, cloud-based platform that staff could learn quickly, with the ability to connect to other hospitality tools.