Less admin, more revenue: HOLI City Apart Hotel's success on Mews
This family-run city hotel in Germany embraces automation and increases revenue with Mews.
HOLI City Apart Hotel customer story
1h
saved daily on automatically charging virtual credit cards
10%
upsell conversion rate during online check-in
1
team member freed up to focus on guest-centric tasks
About HOLI City Apart Hotel
HOLI City Apart Hotel, a family-run property in Berlin, has been welcoming guests since 2010. Housed in a former government building, the hotel and its restaurant continuously find ways to innovate hospitality. Sustainability is a core value at HOLI City Apart Hotel, with a carbon-neutral energy supply that covers most of their energy needs through solar power. They also partner with Too Good To Go to combat food waste. With a small but dedicated team of 20, they needed a PMS that could support their seamless, guest-centric approach.
The decision to switch from HS3 to Mews was mainly driven by the ability to automate tasks and connect to over 1,000 integrations without any connection fees.
"Working in Mews feels so much more natural. The interface is modern and decades ahead of outdated legacy systems. Besides, who wants to be old-fashioned, especially in Berlin?"
Overcoming PMS switching anxiety
Challenge
The prospect of migrating data from their previous system and switching to a new POS in December - one of the busiest time of year - kept some team members up at night.
Solution
The onboarding was very structured, with clear deadlines and comprehensive task lists guiding the team through the transition. The team found training through Mews University particularly effective, as the role-based courses mirror the actual interface and tasks. Live sessions helped deepen their understanding of the system, making it easy for everyone to get up to speed quickly. And for quick questions, the team relies on the Mews chatbot, which effortlessly directs them to the right Help articles.
Result
- On the day of migration, all data was successfully transferred within a few hours
- The whole process was straightforward and user-friendly
"Our onboarding manager was fantastic. He truly wanted to set us up for success, not just sell a product. It was nice to have so much guidance on elevating our operations."
Boosting revenue with Atomize
Challenge
With fluctuating demand and the need for real-time data, manual revenue management is no longer viable - especially in competitive markets like Berlin.
Solution
With 12 different room types, HOLI City Apart Hotel uses Atomize to dynamically adjust pricing based on real-time market demand. While their previous PMS limited Atomize's capabilities, switching to Mews unlocked its full potential. For a family-run hotel without 24/7 revenue management, this is a game-changer. When Taylor Swift announces a concert or the NFL schedules a game in Berlin, no one is awake to react, but Atomize has them covered. It analyzes market trends, competitor pricing and historical data, ensuring they stay competitive without manual intervention.
Result
- A team member previously responsible for revenue management can now focus on improving guest experience
"Atomize helped us increase revenue because pricing updates happen instantly - crucial for a city hotel like ours."
From manual to automated with Mews Payments
Challenge
Their previous PMS couldn't process virtual credit cards, forcing the team to spend an hour each day manually handling payments. It led to inefficiencies and human error.
Solution
With Mews Payments, automation took over, freeing staff to focus on guests rather than data entry. Check-in became smoother, as guests could complete everything (including payment) in advance through automated communication. Automated pre-payments also make it easy to post additional charges when needed, such as for room damages. To further streamline transactions, the team adopted Mews Terminal S2, an all-in-one payment terminal that integrates ePOS functionality with payment processing capabilities.
Result
- 1 hour saved daily by automating virtual credit card processing
- More guest-oriented focus due to reduced admin work
- Staff can take orders and process payments from one singular device
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"It used to be an endless typing of numbers, but now it's just a click here, a click there, and it's done. Thanks to Mews Payments, my team has gained their precious time back."
Mews POS reduces the complexity of F&B operations
Challenge
Complexity in the POS system can significantly increase costs, as managing various systems and transactions requires more time and resources.
Solution
Mews POS transformed HOLI City Apart Hotel's operations, particularly on the bookkeeping side. Now, tracking sales is effortless, as the system consolidates all transaction data into a single, streamlined output for their bookkeeping office. Every morning, the manager receives a detailed report covering product sales, POS revenue and more. Even months later, retrieving an invoice copy is quick and hassle-free.
Result
- Simplified accounting processes
- Remote access to real-time POS reports
"Mews lets me easily manage everything remotely. When the team needs something, I just log into the app and quickly find what I need online."
Making group and family stays a breeze
Challenge
A team member who handled group bookings used to dread the process - it was complicated and time-consuming to calculate everything manually.
Solution
Atomize provides a powerful tool for simplifying group booking pricing. The team can easily factor in F&B costs for events like weddings and family gatherings, which helps adjust room pricing accordingly. Mews makes it effortless to link rooms and bookings to a group, assign a booker separately from the payer and split payments with ease. Setting up invoices and managing group bookings - whether combining or separating them - is seamless, making front desk operations much more efficient.
Result
- Simplified management of group bookings
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