JustStay redefines hotel chain management with Mews
Powered by Mews, this German hotel chain pioneers a new approach to hospitality and delivers a modern guest experience across its growing portfolio.
JustStay customer story
100%
online check-in rate - no reception desks
Fully
cashless, with secure and automated payments
1
revenue manager for six properties
About JustStay
JustStay is an innovative, fast-growing hotel chain with 300 rooms across six properties in Germany, leading the way in contactless stays. Guests can enjoy co-working spaces, cozy lounges and free fitness centers - perfect for both short and long-term stays. The team's forward-thinking approach fueled rapid expansion, but they soon encountered some limitations with their previous PMS provider.
After switching to Mews, JustStay has scaled seamlessly and revolutionized hotel chain management with cashless operations, no reception desks and 24/7 online check-ins.
"Many German hoteliers resist change, but I say: don't be afraid to try Mews. It will save you a lot of time and effort, freeing you up to focus on the strategic side of your business."
Accelerating growth with simplified workflows
Challenge
As a fast-growing chain, JustStay focuses on efficiency and a lean operational model that resonates particularly well with business travelers.
Solution
JustStay operates without reception desks. Upon booking, guests receive a confirmation email with all necessary details. 24 hours before arrival, they're sent a four-digit access code for both the hotel and their room. Registration can be completed at any time - either online or through a QR code on-site. Check-out is equally seamless, with no queues to worry about. The guest relations team instantly appreciated how Mews simplified their way of working.
Result
- Guests receive only three emails: booking confirmation with the check-in link, key code and invoice
"Our contactless approach is perfect for business travelers. With Mews working efficiently in the background, we can step back and make their stays as smooth as possible."
Modern payments for a fully cashless experience
Challenge
As a cashless hotel chain, JustStay sought a perfect balance of security and convenience in their payment solutions.
Solution
Guests provide their preferred payment method during the booking process, which is automatically charged upon arrival. This eliminates the need to handle physical cards or re-enter payment details. Payment card information is replaced with encrypted tokens, ensuring sensitive data is securely stored, significantly reducing the risk of data breaches. JustStay also offers a range of alternative payment options, including payment by invoice for business customers, offering guests even more flexibility.
Result
- Secure, cashless experience that boosts efficiency and enhances guest satisfaction
Unlocking smarter revenue management with Atomize
Challenge
JustStay aimed to streamline revenue management across all their properties with a single revenue manager, rather than five or six.
Solution
Atomize provides real-time pricing recommendations based on multiple data sources, enabling JustStay to shift from reactive to proactive pricing. This is especially important for their properties in NRW, a German region known for large trade shows, where dynamic pricing can unlock significant benefits. By retiring repetitive manual tasks, automation also frees up more time for strategic revenue management. With Atomize, JustStay will gain insights into trends 1-2 years ahead and be able to track their performance against competitors.
Result
- Staying competitive with actionable data
"Our previous RMS wasn't fully integrated with the PMS, which caused a lot of issues pushing prices through to the PMS and onto the OTAs. We're excited to see Atomize take our revenue management into a whole new era."
Personalized support from real experts
Challenge
JustStay wanted a robust level of support to ensure everything runs smoothly and complex issues are addressed quickly.
Solution
When getting to grips with a new product, having expert support from a real person makes all the difference, ensuring any questions are answered and things are clarified efficiently. Mews Premium Support offers invaluable assistance to the JustStay team, saving time and providing clear guidance every step of the way. They're also active participants in the Mews Community, where both new and seasoned Mews customers share expertise and tips on all aspects of hotel management.
Result
- JustStay receives assistance whenever and however they need it
"Choosing Premium Support was the best decision we made. I get answers quickly, and the team is both highly efficient and incredibly friendly."
Building a strong local community
Challenge
Hotels that opt for a contactless approach may face challenges in creating engaging spaces and fostering connections with the local community.
Solution
JustStay doesn't have on-site restaurants. Instead, they started partnering with local eateries near each hotel, allowing guests to browse menus on the smart TV, place an order and have it delivered straight to their room. It's an uncomplicated, fast and flexible approach that also helps foster a connection with the local community. In addition, JustStay offers exclusive guided tours for locals, giving them a behind-the-scenes look at the modern, digital-first suites and rooms.
Result
- Multiple local partnerships offering guests up to a 10% discount
"Local partnerships create a great experience for guests and help us connect with the local community. It's scalable too, as we don't need to hire chefs or waitstaff."
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Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?