Direct Guest Messaging
Upsell & Cross-Sell
Guests can use Navigator to check in quickly and complete their registration cards online to reduce the time spent at reception.
- Add companions to reservations
- Pre-fill guest registration cards
- Update payment details
- Integrate mobile key solutions
Direct guest messaging
Navigator’s real-time messaging feature acts as a modern and direct line of communication between your guests and your reception desk.
Whether they need housekeeping, or simply have a question about their stay, they can send a message from anywhere.
Using a link received by email, guests can checkout online from the comfort of their phone, tablet or laptop, and just drop their keys at reception on the way out.
- Give guests freedom to skip reception desk queues in the morning
- Reduce the strain on your front desk staff and eliminate unnecessary paperwork
- Know when a room is empty for more efficient housekeeping and early check-in opportunities
Smoother check-ins with Apple Wallet
Guests can check in using Apple Wallet. No more hassle scrolling through emails! Hallelujah!
- Add booking to Apple Wallet directly from the confirmation email
- For faster check-in, present on arrival or scan at the Operator kiosk
- Pick up room keys and settle in for an enjoyable stay!
We’re even more obsessed with data protection than the EU itself. Our products, internal processes and system security are all built from the bottom up, with the protection of client data at the core.
Guests in control
A customer’s data is theirs to control and Navigator allows guests to see what information is shared (and where), and request the deletion of it.
Guests are always told where their personal data is collected and stored, as well as how they can access and manage it.
Chris Carey, General Manager - Docklands Lodge - London, UK
We know how frustrating language barriers can be when traveling, and that’s why we’ve made Navigator a multilingual application.
Practical and informative
Navigator knows everything there is to know about your property, and helps your guests enjoy a hassle-free experience.