Self-serve check-in kiosk

Make self-service
feel personal

Give guests the fast, frictionless experience they want from the moment they step foot in your door. Mews Kiosk redefines a convenient self-check-in and out experience – and boosts your revenue too.

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Discover Mews Kiosk

Mews Kiosk turns a tablet into a digital greeter and puts guests in control of their check-in and out.

Offer check-in options

Over 60% of guests choose self-check-in if given the option – making self-serve kiosks a natural fit for today’s traveler.

Boost upsell conversions

With less pressure and more time to explore, upsells via Kiosk convert 2.6x higher than at the front desk.

Give staff more time

With routine tasks handled by Kiosk, staff spend 35% more time with guests — creating better service moments where they count most.

Step-by-step instructions

With animated step-by-step guidance, guests complete check-in in under 3 minutes – no confusion, no delays.

Save guests time and hassle on arrival

Give guests the time-saving option. With reservation search options, easy data collection and integrated payment terminals, guests can check in and pay, leaving staff time to help guests who want it.

Quick reservation search

Guests tap the screen to pull up their booking information when they arrive.

Integrated guest data collection

Safely collect guest identification, selfies, and digital signatures with full PCI compliance protection.

Secure payment processing

Process payments or pre-payments fast, seamlessly and securely with encrypted card details.

Instant room access

Guests can cut their own keys or activate a Digital Key at the kiosk, with clear guidance to find their rooms.

Boost your ancillary revenue

Guests who check in via Kiosk are 3x more likely to purchase an upsell – and generate nearly 70% more upsell revenue per check-in compared to being offered an add on at the front desk.

Capture early check-in fees

No more lost revenue from disconnected software. Mews Kiosk detects early check-in, notifies the guest of the fee, and automatically adds the charge.

Upsell naturally

Take advantage of a guest’s excitement at check-in by offering them more opportunities to add products and services during kiosk check-in.

Room upgrade

Don’t leave expensive rooms sitting empty. Give guests another way to boost their experience by upgrading to a different category – while you easily add revenue.

Tailor your kiosk to your needs

Custom branding

Add a welcome video or images that enhance your brand image and personality.

Different countries. Different requirements.

Customize the check-in form to only ask for the data you need.

Room choice and upgrades

Allow guests to choose their ideal room based on their preferred space features with space selection option

Mews Kiosk + Mews Payments

Together, Mews Kiosk and Mews Payments create a secure, seamless check-in and out experience, letting guests add upsells to their booking, and protecting card information through automatic tokenization.

Door lock integration

By adding an option key cutter and door lock integration, guests can cut their own room keys without supervision or assistance.  

No proprietary hardware

Forget expensive hardware – just a tablet and a payment terminal will do (along with an optional key encoder).

Mews Kiosk: 6 creative uses for properties of all types

Discover the many different ways Mews Kiosk can boost revenue and service for properties of all types.

Get started in three easy steps

Schedule a 30-minute call with a Mews expert.

Get a personalized demo and see what Mews can do for you.

Expert onboarding to get you earning revenue in no time.

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FAQs

What is self-serve check-in software?

Self-serve check-in software is a convenient solution for hotels and properties of all sizes and all types. It lets guests check themselves in using a tablet or similar device, eliminating the need for staff assistance. They can get started just by entering their name or reservation number and the system finds their booking. The software then guides them through a series of steps to collect necessary details such as payment and legal information, ensuring a seamless check-in process.

With Mews Kiosk, you have the flexibility to customize the forms and collect only the relevant information. By integrating a payment terminal and key cutter, guests can complete the entire check-in process without the need for any staff interaction.

What is the benefit of a self-serve hotel kiosk?

A self-serve kiosk lets hoteliers work with streamlined staff – or no staff – while also saving time, eliminating queues and offering a contactless solution. It can also be more environmentally friendly to take digital signatures instead of printing cards and wet signatures.

Mews Kiosk also lets you use tablets to create a gallery of sorts. Simply set up a few kiosks and customize the welcome screens to create an inviting atmosphere that lets the personality of your brand shine through from the moment guests come through the doors.

How can a self-serve kiosk increase revenue and profit?

A kiosk reduces the need for on-site staff members to be present 24/7 to check guests into the hotel, allowing hoteliers to reduce the spend on staff salaries. Additionally, some kiosks, including Mews Kiosk, include upsell opportunities that boost ancillary revenue. Finally, by providing a more positive guest experience, kiosks can increase loyalty of valued guests.