Hôtel Benvengudo & Mews

The destination

Where Provençal charm meets personalized hospitality

Tucked away in the heart of the Alpilles Natural Park, Hôtel Benvengudo is a family-run Provençal estate where nature, heritage and personalized hospitality come together in perfect harmony. Founded in 1967 by Maryse and Daniel Beaupied, the hotel is now managed by their daughter Carole Beaupied Puetzer and her husband Viktor. It’s also a proud member of the Cadhi group.

Set among seven acres of olive groves, lavender fields and pine trees, Benvengudo features 28 elegant rooms, suites and cottages steeped in old-world charm and modern comfort. The on-site restaurant offers refined regional cuisine, showcasing local ingredients and an authentic taste of Provence.

“Benvengudo is defined by personalized guest attention, refined and creative cuisine and a deep culture of Provençal art de vivre that we want guests to feel throughout their entire stay,” says Carole Beaupied Puetzer, General Manager.

The challenge

Outdated PMS slowed down operations

Behind Benvengudo’s serene façade, daily operations told a different story. “Our previous PMS lacked user-friendliness, which slowed down daily tasks,” recalls Carole. “With an intentionally lean team, every minute counts.”

Routine operations dragged. Integrations, particularly with the restaurant POS, frequently failed and required manual fixes. Team training was complex and slow.

Guest communications were just as cumbersome: every confirmation, cancellation and pre-arrival email had to be manually written, increasing administrative workload and the risk of error.

Carole knew that the hotel didn’t just need a tech upgrade. She sought an innovative, cloud-based platform that would unify operations, empower the team and enhance the guest experience, all without compromising the hotel’s unique identity.

The solution

Mews brings cloud-based efficiency

In 2019, Benvengudo made a decisive move: a full migration to Mews PMS, embracing a cloud-first future without sacrificing its Provençal soul.

Implementing a new PMS is rarely smooth, but for Benvengudo, the shift was surprisingly fluid. Several team members had used Mews before, giving them a running start, while the platform’s intuitive interface made onboarding simple for the rest of staff.

The real transformation came in the weeks after go-live. The daily frustrations that once slowed the team vanished — no more unstable integrations, repetitive admin or clunky workarounds. Now a unified cloud system quietly powered operations, allowing staff to refocus on what mattered most: creating exceptional guest experiences.

The results

Mews streamlines operations, elevates the guest experience and drives revenue

For Benvengudo, modern technology, particularly automation, has transformed the way the hotel is run and elevated guest service. “Mews has played a key role in bringing our vision for Benvengudo to life by helping us modernize operations while enhancing the guest experience at every touchpoint,” says Carole.

Faster, more secure payments

Carole calls the automation of payments and billing a game-changer. Systematic credit card pre-authorizations make transactions secure, while billing is consistent and efficient.

“The front desk can now focus on welcoming guests and delivering quality service, rather than repetitive administrative tasks,” she says. Guests enjoy smoother check-in and check-out, and staff are spared the stress of manual reconciliation.

With Multicurrency embedded in Mews Payments, international guests can pay transparently in their preferred currency, while the hotel retains a share of the conversion fee — all without adding extra work for the team. This seamless experience reduces friction at booking and checkout and helps build loyalty among cross-border guests.

Time to connect with guests

With repetitive tasks handled automatically, Benvengudo’s lean team can focus more on guests. That extra time goes into meaningful conversations, personal touches and the thoughtful hospitality that defines Benvengudo.

Boost in ancillary revenue

Optimizing Benvengudo’s tech environment and improving data flow between systems streamlined Standard Operating Procedures (SOPs) and freed up valuable time for the front office team. With admin work reduced, staff can focus on guest interactions, proactively recommending dining experiences, events and premium amenities.

“This extra time invested in client interaction has made us more proactive in selling additional services, directly contributing to higher revenue per guest,” Carole explains.

Growth in satisfaction and loyalty

With smoother processes and attentive staff, Benvengudo’s average guest review score has risen from 90% to 93%. Occupancy rates and revenue have also increased.

“Since implementing our new tech environment, we’ve seen steady growth in revenue, higher occupancy rates and notable improvements in guest satisfaction, reflected in online reviews and direct feedback,” Carole says.

Independence and resilience

Above all, Carole values the independence Mews provides. Automated tasks, seamless integrations and transparent data give her team confidence while keeping the hotel true to its vision.

The takeaway

Mews powers agility, independence and growth

Carole’s top tips for independent hoteliers: Go fully cloud-based. Connect your PMS, POS, RMS, channel manager and CRM to create one connected operating system that drives efficiency, reduces errors and enhances the guest experience.

For Benvengudo, Mews has delivered exactly that — greater agility, stronger resilience and the ability to meet modern guest expectations without sacrificing high-touch service.

“Mews has enhanced both our agility and resilience as a high-end independent property in a fast-evolving market,” says Carole. “Thanks to its fully cloud-based structure and automation capabilities, we’re able to quickly meet modern guest expectations while maintaining high-touch service, giving us a clear competitive edge.”