Hospitality podcast

Let’s get serious. We all know security is important. So why do so many hoteliers still not prioritize training staff on the importance of taking steps to prevent becoming victims of phishing attacks? In this episode, Matt talks about the increasing security risks facing all hoteliers – large and small – and offers advice from our in-house security experts.

It’s time to reflect on industry trends and plan budgets for the year ahead. This session of Matt Talks will spotlight four key global trends set to shape the hospitality sector: AI adoption, shifting staff productivity, reduced reliance on OTAs and a move into unexpected property types. We hope this information will equip you with the information you need to plan for a successful and prosperous 2025.

It may not be the sexiest term, but user disengagement could be the difference between delivering exceptional guest experiences and guest journeys that are full of friction and frustration. In this episode, Matt goes deep on how a cloud platform delivers a more considered interface for staff, why attaching a reservation to a room is an outdated way of thinking and why you can't afford to ignore friction in the guest journey.

Matt sits down with Mews Chief People Officer, Naomi Trickey, to talk employer branding, staffing and growth. They explore the importance of offering engaging work, exciting career paths and up-skilling individuals while emphasizing the value of hiring the right people for your business. Discover how Naomi builds her team with creative strategies to attract new talent.

Upselling is an important part of any hotel's revenue strategy but, as Matt knows from first-hand experience, it can be awkward for staff and guests. This week, he explores the best opportunities to upsell, how to leverage technology to be more successful, how to make it feel natural - and even personalized, and the importance of training teams to succeed and feel confident.

In this week's episode, Matt sits down with Alexander, founder of Atomize RMS, a Mews Company, to dive into the world of revenue optimization. They explore how revenue management software can help hotels of all sizes, the state of RMS adoption and the undeniable revenue uplift these systems provide.

Timur Dikmen, Solutions Architect Lead at Mews, joins Matt to talk integrations, automation and why your tech should match your hotel brand (with a PMS at the heart of it all). Whether you're an independent hotel or a global brand, aligning your tech with your brand promise is key. Tune in to discover how smart integrations can transform your hotel’s profitability.

In this episode, Matt sits down with Conor Winders, VP of Product and Engineering at Mews, to explore the power of AI in hospitality. They discuss the latest innovations in travel technology, the role of AI, and the exciting concept of invisible hospitality. If you’re curious about where to start with AI yourself, tune in.

In this episode, we explore five powerful ways hoteliers can increase their revenue. Matt talks diversifying revenue streams, optimizing smart pricing strategies, leveraging revenue management technology, protecting your profits and key strategies you can start implementing today.

Rogier Braakman, founder of Mr. Green Boutique Office Collection joins Matt to talk co-working, sustainability, and how hospitality can build greener communities. They explore how integrating sustainable practices can enhance guest experiences and operational efficiency in hospitality.