Hospitality podcast
Matt Talks Hospitality: Real conversations for innovative hoteliers
Matt Welle ran hotels. Now he runs Mews. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.
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About the show
Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.
Follow and subscribe to Matt Talks Hospitality
All episodes
EP 15
February 6, 2025
The art of upselling in hospitality
Upselling is an important part of any hotel's revenue strategy but, as Matt knows from first-hand experience, it can be awkward for staff and guests. This week, he explores the best opportunities to upsell, how to leverage technology to be more successful, how to make it feel natural - and even personalized, and the importance of training teams to succeed and feel confident.
25 min
EP 16
February 12, 2025
Unlocking hotel revenue potential
In this week's episode, Matt sits down with Alexander, founder of Atomize RMS, a Mews Company, to dive into the world of revenue optimization. They explore how revenue management software can help hotels of all sizes, the state of RMS adoption and the undeniable revenue uplift these systems provide.
34 min
EP 19
March 4, 2025
5 strategies for hotel revenue growth
In this episode, we explore five powerful ways hoteliers can increase their revenue. Matt talks diversifying revenue streams, optimizing smart pricing strategies, leveraging revenue management technology, protecting your profits and key strategies you can start implementing today.
38 min
EP 21
March 21, 2025
Mews product roadmap 2025: What's coming
In this episode, Matt is joined by Mews CTPO Pepa Starýchfojtů to chat about the upcoming plans for Mews PMS in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry.
59 min
EP 22
March 28, 2025
Best hospitality investment strategies
Matt catches up with Joe Pettigrew, a commercial leader in hospitality and CCO at L+R Hotels, to chat about what’s shaping hotel investment right now – from value-add plays to private capital and exit strategies. They get into guest types, loyalty without the points game and what hotels should be thinking about for 2025.
35 min
EP 23
April 9, 2025
Driving total revenue per available guest
In this episode, Matt talks about why it’s time for hoteliers to shift their focus – from Revenue per Available Room to Revenue per Available Guest. He breaks down what really drives spend, like smarter guest data and seamless self-service and how to turn one-time stays into long-term loyalty. Plus, how Mews helps make it all happen.
25 min
EP 24
April 14, 2025
Why multicurrency matters in hotel payments
In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about a new feature of Mews - Multicurrency. They discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process.
23 min
EP 25
April 17, 2025
Macro trends and their impact on travel
In these days of macro uncertainty, there are a lot of unknown in travel. Matt sits down with Wouter Geerts, Director of Market Research and Intelligence at Mews, to talk about the state of the global economy, what consumer sentiment could mean for travel demand and what hoteliers need to be thinking about today.
27 min
EP 26
April 25, 2025
The magic of Atomize RMS
Matt and Ellen, CMO at Atomize, talk about how Atomize RMS enables real-time, context-aware price optimization for hotels. They explore the shift toward total revenue optimization, the power of guest data and reflect on what defines exceptional, future-focused hospitality.
27 min
EP 37
July 9, 2025
Hotel pricing and revenue strategies shaped by data
Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why you don’t need perfect data to act and why knowing your guests is the foundation of good pricing and packaging.
31 min
EP 42
August 13, 2025
Why this revenue manager tracks every square meter
Rebecca Lane knows every inch of Paradise Resort. Having started as a server, 15 years later she’s now running revenue across the entire property. Rebecca’s seen the hotel transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue alone and look at the full picture.
23 min
EP 58
December 10, 2025
Seasonality and revenue in a hotel carved from ice, with Maria Mänty
How do you build a revenue strategy for a hotel that melts away every spring? When the temperatures fall in Finland, Maria Mänty, Sales Director at Snowhotel Family, and her team shape memorable stays out of snow, freezing nights and the glow of the Northern Lights. They build extraordinary ice rooms, set up ice sculpture workshops and even snow saunas. Maria joins Matt to talk about what it takes to keep their Arctic SnowHotel & Glass Igloos thriving when what you sell only exists for a few months of the year.
22 min
EP 62
January 21, 2026
Cocoons to capsules: Halima Aziz on Zedwell's city-centre hotel vision
Cocoons and capsules sit at the heart of Zedwell Hotels’ London city-centre vision, where rooms are designed around sleep, efficiency and the realities of urban life rather than tradition. In this episode, Matt speaks with Halima Aziz, Head of Hotels at Criterion Hospitality, which owns and operates Zedwell Hotels, about turning forgotten city spaces into some of London’s most profitable hotel real estate, all while removing TVs, kettles and even windows from the rooms.
41 min
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