Hospitality podcast

A third of hotel guest messages go unanswered. Reconciling one invoice takes 20 minutes on average. And most hotels still have no clear picture of their business and revenue. Mews just launched five new products to change that, and the people who built them are here to walk you through each one. Matt talks Automations and Guest Messaging with Joel Ndreu, VP Product & Engineering, Front of House; Mews BI and Mews RMS with Conor Winders, VP Product & Engineering, Back of House; and Accounts Receivable with Yael Barak, VP of FinTech, Product & Engineering.

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^{* Accounts Receivable available to EUR currency markets from July 1st. Guest Messaging rolls out globally in August; Automations - late September. Existing Atomize customers can migrate to Mews RMS from September.}

Why are hotels charging the same for a parking spot on a Tuesday and on a Saturday? For Mews CEO Matt Welle, that question sums up everything wrong with how hotels think about revenue and technology. In this solo episode, he breaks down one of the most debated questions in hotel tech: should your property run an open, best-of-breed stack or commit to a closed, all-in-one ecosystem? Matt draws lessons from Shopify, Toast and ServiceTitan, and explains Mews’ approach to the debate, including what’s coming up next.

Lark Hotels has grown into North America's leading hospitality management company for properties under 150 keys. With five self-managed brands, nearly 80 independent hotels and 22 restaurants across 24 states and two countries, they've built something rare in this industry. Peter Twachtman, the CEO behind that growth, explains the tech and operations model that holds it all together, and how Lark keeps each property worth staying in at scale.