Guest experience

Guest experience 18 Mar 2025

What are hotel guest satisfaction surveys and why are they important?

What is a hotel guest satisfaction survey? A hotel guest satisfaction survey is a tool used by hoteliers to evaluate how well they're performing across amenities, services, and...

Marketing & distribution 5 Mar 2025

Google’s commission-based hotel ads are gone: What this means for your hotel

Google officially ended commission-based bidding for hotel ads as of February 20, 2025. In short, the way hoteliers pay for Google ads that generate...

Guest experience 4 Mar 2025

Everything you need to know about hotel guest services

What are guest services? Guest services include all the interactions, amenities, and assistance a hotel provides throughout a guest's stay. This...

Guest experience 20 Feb 2025

Essential hotel tech for general managers

The role of a hotel general manager is among the most demanding in hospitality. From ensuring the financial health of your property to maintaining...

Guest experience 16 Jan 2025

All you need to know about hotel guest services

What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance a guest's stay. This can range from the...

Guest experience 14 Jan 2025

5 examples of guest check-out message templates

Why is it important to send check-out messages to your guests? Sending check-out messages is a key part of personalization and shows guests you care....

Technology 8 Jan 2025

How technology can create more personalized, human hotel guest experiences

61% of consumers will spend more for personalized experiences. But if guests crave more tailored stays, how can hoteliers more easily deliver them?

Technology 19 Dec 2024

How the best hotel technology creates more human experiences

6 ways that hotel technology creates human experiences Our vision of hospitality is one where staff can focus on creating meaningful moments with...

Guest experience 12 Nov 2024

6 ways to improve customer service in the hospitality industry

What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed,...

Product 24 Oct 2024

10 ways hotel groups can maximize efficiency and revenue

Although the management of hotel groups provides bonus challenges like centralized operations, brand consistency and heightened security, it also...

Product 17 Oct 2024

Customer casebook: Elevating the guest experience with Mews

Of course, the value of amazing guest experience isn’t only in future bookings off the back of great reviews; it adds a price premium, too....

Guest experience 7 Oct 2024

Simple solutions for better hotel operations | Mews Coffee Corner with Harding..

Mews Coffee Corner is a series of short webinars in which hoteliers and tech partners share their opinions, successes and operational tips. The...

Guest experience 30 Sep 2024

Why automation is vital for independent hotels, inns, lodges and B&Bs

The automation advantage In recent years, independently owned “mom and pop” establishments have faced a dip in occupancy rates. Contrary to popular...

Marketing & distribution 26 Sep 2024

Why connecting your PMS and CRM is a game changer for guest experience and..

Why every hotel should connect their PMS and CRM Let’s dive into how combining these two systems can help you get closer to your guests and boost...

Guest experience 19 Sep 2024

Customer casebook: Driving revenue with Mews

Let's take a look at six hotels that saw significant revenue growth once they started using the capabilities within Mews Hospitality Cloud. Smart...

Guest experience 2 Sep 2024

Managing your property during busy season and big events

What is peak season? Before we get into the cure, let’s look at the diagnosis. Peak season, busy season – whatever you want to call it, most...

Guest experience 6 Aug 2024

7 best activities to offer your hotel guests

Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance...

Guest experience 25 Jun 2024

20 ways to greet guests for the perfect hotel welcome

Best practices for greeting guests in your hotel 1. Establish eye contact One of the first (and arguably most important) practices in greeting guests...

Guest experience 21 Jun 2024

10 ways to improve hotel operations for independent hoteliers

What do we mean by hotel operations? Let’s quickly make sure we’re all on the same page. When we talk about hotel operations, we’re encompassing the...

Technology 5 Jun 2024

How to extinguish hospitality burnout

Shared responsibility Before I get into some of the specifics, I think it’s worth highlighting that managing burnout is a shared responsibility. As...

Guest experience 3 Jun 2024

Lessons from the Euros: what can hospitality learn from football?

Value teamwork Football is a team sport. The same is true for hospitality. Let’s explore the metaphor.

Guest experience 3 May 2024

Lessons from Eurovision: what can hospitality learn from a song contest?

Don’t be bland Everyone has different tastes, and nothing exemplifies this like Eurovision. Past winners include perfectly pitched Swedish pop, a...

Guest experience 2 May 2024

12 types of hotel guest and how to satisfy their expectations

Why do you need to know the different types of hotel guests? Defining your ideal hotel guest enables you to develop strategies, offers, and...

Technology 1 May 2024

The friction fiction

Bad friction In simple terms, friction is when two opposing forces encounter each other. But, of course, the world isn’t simple – especially the...

Marketing & distribution 2 Apr 2024

Lessons from a superstar: what can hospitality learn from Taylor Swift?

Forging emotional connections One of the undeniable keys to Swift’s global success is her ability to form emotional connections with her fan base....

Industry trends 2 Apr 2024

How AI is already shaping hospitality

7 ways AI is shaping hospitality Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and...

Guest experience 1 Mar 2024

Lessons from the air: what can hospitality learn from airlines?

The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires...

Marketing & distribution 28 Feb 2024

How to Message Your Hotel Guests: download the data-led guide

It’s easy to make assumptions about what guests want. After all, we’re all guests at various points throughout the year. But one of the remarkable...

Guest experience 9 Jan 2024

How to use on-property credits at hotels?

What is property credit for hotels? A property credit for hotels is a monetary amount guests can use toward upgrades, on-property services and ...

Guest experience 28 Dec 2023

9 key elements when building a guest-centric hotel