The Mews Blog
Guest experience
Guest experience
![welcome guest](https://www.mews.com/hs-fs/hubfs/ways-of-greeting-guests-hotel.webp?width=400&height=263&name=ways-of-greeting-guests-hotel.webp)
20 best ways to greet guests for the perfect hotel welcome
Best practices for greeting guests in your hotel We’ve briefly mentioned some strategies for welcoming guests, but now we’ll look in more detail at some of the best ways to greet...
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10 ways to improve hotel operations for independent hoteliers
What do we mean by hotel operations? Let’s quickly make sure we’re all on the same page. When we talk about hotel operations, we’re encompassing the...
![Hospitality burnout](https://www.mews.com/hs-fs/hubfs/How%20to%20extinguish%20hospitality%20burnout%20by%20Matt%20Welle%20%20Thumbnail%20-%20600x395-50.webp?width=400&height=263&name=How%20to%20extinguish%20hospitality%20burnout%20by%20Matt%20Welle%20%20Thumbnail%20-%20600x395-50.webp)
How to extinguish hospitality burnout
Shared responsibility Before I get into some of the specifics, I think it’s worth highlighting that managing burnout is a shared responsibility. As...
![Lessons from the Euros: what can hospitality learn from football? thumbnail](https://www.mews.com/hs-fs/hubfs/Lessons%20from%20the%20Euros%20what%20can%20hospitality%20learn%20from%20football%20%20Hero%20-%201245x1014-50.webp?width=400&height=263&name=Lessons%20from%20the%20Euros%20what%20can%20hospitality%20learn%20from%20football%20%20Hero%20-%201245x1014-50.webp)
Lessons from the Euros: what can hospitality learn from football?
Value teamwork Football is a team sport. The same is true for hospitality. Let’s explore the metaphor.
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Lessons from Eurovision: what can hospitality learn from a song contest?
Don’t be bland Everyone has different tastes, and nothing exemplifies this like Eurovision. Past winners include perfectly pitched Swedish pop, a...
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12 types of hotel guest and how to satisfy their expectations
Why do you need to know the different types of hotel guests? Defining your ideal hotel guest enables you to develop strategies, offers, and...
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The friction fiction
Bad friction In simple terms, friction is when two opposing forces encounter each other. But, of course, the world isn’t simple – especially the...
![Hospitality lessons from Taylor Swift](https://www.mews.com/hs-fs/hubfs/Lessons%20from%20a%20superstar%20what%20can%20hospitality%20learn%20from%20Taylor%20Swift%20%20Thumbnail%20-%20600x395-50.webp?width=400&height=263&name=Lessons%20from%20a%20superstar%20what%20can%20hospitality%20learn%20from%20Taylor%20Swift%20%20Thumbnail%20-%20600x395-50.webp)
Lessons from a superstar: what can hospitality learn from Taylor Swift?
Forging emotional connections One of the undeniable keys to Swift’s global success is her ability to form emotional connections with her fan base....
![How AI is already shaping hospitality thumbnail](https://www.mews.com/hs-fs/hubfs/How%20AI%20is%20already%20shaping%20hospitality%20%20Thumbnail%20-%20600x395-50.webp?width=400&height=263&name=How%20AI%20is%20already%20shaping%20hospitality%20%20Thumbnail%20-%20600x395-50.webp)
How AI is already shaping hospitality
7 ways AI is shaping hospitality Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and...
![Lessons from the air: what can hospitality learn from airlines? thumbnail](https://www.mews.com/hs-fs/hubfs/Lessons%20from%20the%20air%20what%20can%20hospitality%20learn%20from%20airlines%20%20Thumbnail%20-%20600x395-50.webp?width=400&height=263&name=Lessons%20from%20the%20air%20what%20can%20hospitality%20learn%20from%20airlines%20%20Thumbnail%20-%20600x395-50.webp)
Lessons from the air: what can hospitality learn from airlines?
The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires...
![A guide on How to Message Your Hotel Guests](https://www.mews.com/hs-fs/hubfs/Torrens-Thumbnail.jpg?width=400&height=263&name=Torrens-Thumbnail.jpg)
How to Message Your Hotel Guests: download the data-led guide
It’s easy to make assumptions about what guests want. After all, we’re all guests at various points throughout the year. But one of the remarkable...
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How to use on-property credits at hotels?
What is property credit for hotels? A property credit for hotels is a monetary amount guests can use toward upgrades, on-property services and ...
![guest centric hotels](https://www.mews.com/hs-fs/hubfs/building%20a%20guest-centric%20hotel.webp?width=400&height=263&name=building%20a%20guest-centric%20hotel.webp)
9 key elements when building a guest-centric hotel
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Improve your hotel guest experience with personalized hospitality
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The new Mews Kiosk: revolutionizing the check-in experience
What is the new Mews Kiosk? We’ve given our former kiosk software a bit of an overhaul, and we think it’s pretty revolutionary.
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Conflict resolution strategies to deal with unhappy hotel guests
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How to increase repeat guests at your hotel
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The importance of micro-moments in the travel customer journey
Travel micro-moments are at the center of a hospitality customer journey. Across all touchpoints, the goal should be to connect with your guests and...
![loyalty guest](https://www.mews.com/hs-fs/hubfs/ways%20to%20improve%20guest%20loyalty%20in%20your%20hotel.webp?width=400&height=263&name=ways%20to%20improve%20guest%20loyalty%20in%20your%20hotel.webp)
5 ways to improve guest loyalty in your hotel
![guest satisfaction in hotels](https://www.mews.com/hs-fs/hubfs/what%20is%20guest%20satisfaction%20in%20hotels.webp?width=400&height=263&name=what%20is%20guest%20satisfaction%20in%20hotels.webp)
6 ways to improve guest satisfaction in hotels and how to measure it
What is guest satisfaction in hotels? Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of...
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The best way to improve your hostel's guest experience
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How innovation can help exceed guest expectations and solve the staffing..
Travelers are more demanding Hospitality has evolved. In the past, we were largely supporting travelers over long distances, those who needed to...
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Best 15 ideas to enhance hotel guest experience
Why is it important to enhance hotel guest experience? Enhancing the hotel guest experience through different means is crucial in order to enforce...
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How does self-service technology impact hotel guest experience?
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Six ways to improve hotel guest communication
Why is guest communication important in hospitality? As it becomes easier and easier to communicate, there is more and more digital noise out there...
![Five most frequent guest expectations in hotels and how to exceed them thumbnail](https://www.mews.com/hs-fs/hubfs/frequent%20guest%20expectations%20in%20hotels.jpg?width=400&height=263&name=frequent%20guest%20expectations%20in%20hotels.jpg)
Five most frequent guest expectations in hotels and how to exceed them
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Eight best guest messaging software platforms for hotels
What are the best eight guest messaging software tools for hotels? Personalization is key to providing stellar guest experiences, and with the right...
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What are the best hotel amenities to impress your guests?
What are hotel amenities? Hotel amenities are services or items offered to guests at no added cost to improve the overall hotel experience by...
![Allotments-Article-Hotel-1-1](https://www.mews.com/hs-fs/hubfs/_Project_Phoenix/images/placeholder/Generic%20Black%20Block_400x263.jpg?width=400&height=263&name=Generic%20Black%20Block_400x263.jpg)
Hotel Trends Transforming the Guest Experience in 2018
Every year, the colour experts at the Pantone Colour Institute read the proverbial tea leaves and proclaim a colour of the year. For those...
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?