Guest experience

How to increase repeat guests at your hotel

Guest experience

22 Aug 2023

Are you looking to increase repeat guests at your hotel? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well...

The importance of micro-moments in the travel customer journey

Guest experience

29 Jun 2023

Travel micro-moments are at the center of a hospitality customer journey. Across all touchpoints, the goal should be to connect with your guests and...

5 ways to improve guest loyalty in your hotel

Guest experience

22 Jun 2023

In hospitality, guests matter most. Returning guests especially, as they're great for your brand reputation, bottom line and staff retention rates....

6 ways to improve guest satisfaction in hotels and how to measure it

Guest experience

20 Jun 2023

Guest satisfaction is the main driver of the hospitality industry – it directly influences customer loyalty, positive reviews and repeat bookings....

The best way to improve your hostel's guest experience

Guest experience

23 May 2023

Hostels are a popular choice for budget-conscious travelers looking for comfortable accommodations and a chance to meet fellow travelers from around...

How innovation can help exceed guest expectations and solve the staffing..

Industry trends

Guest experience

25 Apr 2023

The hospitality industry faces a number of unprecedented problems. Is it possible to solve them? Of course. But to do so, it will require the...

Best 15 ideas to enhance hotel guest experience

Industry trends

Guest experience

26 Jan 2023

If you’re looking for ideas to enhance the hotel guest experience, you’ve come to the right place. We’re here to tell you that the small details do...

How does self-service technology impact hotel guest experience?

Technology

Guest experience

15 Nov 2022

In a digitally-driven world, having a technology-forward hotel is essential to manage and exceed guest expectations. Self-service technology is a...

Six ways to improve hotel guest communication

Guest experience

14 Jul 2022

Guest communication is essential to creating and supporting a positive interaction with your brand from the moment they turn from a potential client...

Five most frequent guest expectations in hotels and how to exceed them

Guest experience

7 Jul 2022

Meeting guest expectations is one thing, but exceeding them is another. Going beyond the expected gives guests a reason to prefer your hotel over the...

Eight best guest messaging software platforms for hotels

Industry trends

Guest experience

22 Apr 2022

Choosing the right guest messaging software is no easy task. There are plenty of different features and integrations that help make your customer...

What are the best hotel amenities to impress your guests?

Industry trends

Guest experience

20 Oct 2021

Competition has never been fiercer, which is why hotels must seek differentiation. Differentiation can be achieved in many ways, but one of the best...

11 best ways of greeting guests in the perfect hotel welcome

Guest experience

9 May 2021

First impressions can make or break a guest’s experience, and the way in which you are greeting guests is very important as it's the first point of...

Five types of hotel guest and how to satisfy their expectations

Guest experience

14 Feb 2021

There's no doubt that the effectiveness of your marketing strategy largely depends on how well you profile your hotel guests – otherwise known as...

Hotel Trends Transforming the Guest Experience in 2018

Guest experience

5 Jan 2018

Every year, the colour experts at the Pantone Colour Institute read the proverbial tea leaves and proclaim a colour of the year. For those...