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Lessons from Eurovision: what can hospitality learn from a song contest?
2 May 2024
Don’t be bland Everyone has different tastes, and nothing exemplifies this like Eurovision. Past winners include perfectly pitched Swedish pop, a...
The friction fiction
30 Apr 2024
Bad friction In simple terms, friction is when two opposing forces encounter each other. But, of course, the world isn’t simple – especially the...
Lessons from a superstar: what can hospitality learn from Taylor Swift?
2 Apr 2024
Forging emotional connections One of the undeniable keys to Swift’s global success is her ability to form emotional connections with her fan base....
How AI is already shaping hospitality
2 Apr 2024
7 ways AI is shaping hospitality Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and...
Lessons from the air: what can hospitality learn from airlines?
1 Mar 2024
The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires...
How to Message Your Hotel Guests: download the data-led guide
28 Feb 2024
It’s easy to make assumptions about what guests want. After all, we’re all guests at various points throughout the year. But one of the remarkable...
How to use on-property credits at hotels?
9 Jan 2024
What is property credit for hotels? A property credit for hotels is a monetary amount guests can use toward upgrades, on-property services and ...
9 key elements when building a guest-centric hotel
28 Dec 2023
Guest-centric hotels focus on tailoring their services to adjust to the needs and desires of their guests. It's not just about being more...
Improve your hotel guest experience with personalized hospitality
10 Oct 2023
To deliver memorable experiences, you must set yourself apart from other hotels by offering unique services tailored to each guest. Enter...
The new Mews Kiosk: revolutionizing the check-in experience
4 Oct 2023
Even if we know that the guest experience starts at booking – or even research – when a guest walks through your door, that’s when it’s “game on.”...
Conflict resolution strategies to deal with unhappy hotel guests
28 Sep 2023
Nothing is worse for your brand's reputation than unhappy guests. If you're looking for the best ways to handle guest conflict resolution at your...
How to increase repeat guests at your hotel
22 Aug 2023
Are you looking to increase repeat guests at your hotel? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well...
The importance of micro-moments in the travel customer journey
29 Jun 2023
Travel micro-moments are at the center of a hospitality customer journey. Across all touchpoints, the goal should be to connect with your guests and...
5 ways to improve guest loyalty in your hotel
22 Jun 2023
In hospitality, guests matter most. Returning guests especially, as they're great for your brand reputation, bottom line and staff retention rates....
6 ways to improve guest satisfaction in hotels and how to measure it
20 Jun 2023
What is guest satisfaction in hotels? Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of...
The best way to improve your hostel's guest experience
23 May 2023
Hostels are a popular choice for budget-conscious travelers looking for comfortable accommodations and a chance to meet fellow travelers from around...
How innovation can help exceed guest expectations and solve the staffing..
25 Apr 2023
The hospitality industry faces a number of unprecedented problems. Is it possible to solve them? Of course. But to do so, it will require the...
Best 15 ideas to enhance hotel guest experience
26 Jan 2023
Why is it important to enhance hotel guest experience? Enhancing the hotel guest experience through different means is crucial in order to enforce...
How does self-service technology impact hotel guest experience?
15 Nov 2022
In a digitally-driven world, having a technology-forward hotel is essential to manage and exceed guest expectations. Self-service technology is a...
Six ways to improve hotel guest communication
14 Jul 2022
Guest communication is essential to creating and supporting a positive interaction with your brand from the moment they turn from a potential client...
Five most frequent guest expectations in hotels and how to exceed them
7 Jul 2022
Meeting guest expectations is one thing, but exceeding them is another. Going beyond the expected gives guests a reason to prefer your hotel over the...
Eight best guest messaging software platforms for hotels
22 Apr 2022
Choosing the right guest messaging software is no easy task. There are plenty of different features and integrations that help make your customer...
What are the best hotel amenities to impress your guests?
20 Oct 2021
What are hotel amenities? Hotel amenities are services or items offered to guests at no added cost to improve the overall hotel experience by...
11 best ways of greeting guests in the perfect hotel welcome
9 May 2021
Best practices for greeting guests in your hotel We’ve briefly mentioned some strategies for welcoming guests, but now we'll look more in detail...
Five types of hotel guest and how to satisfy their expectations
14 Feb 2021
There's no doubt that the effectiveness of your marketing strategy largely depends on how well you profile your hotel guests – otherwise known as...
Hotel Trends Transforming the Guest Experience in 2018
5 Jan 2018
Every year, the colour experts at the Pantone Colour Institute read the proverbial tea leaves and proclaim a colour of the year. For those...
