Technology

Technology 4 Apr 2025

What AI agents like OpenAI’s Operator mean for hotel bookings

AI news is coming in hot – every single day. A new groundbreaking platform, feature, update. Well, sometimes it’s groundbreaking, and sometimes we’re yet to see how life and...

Technology 3 Apr 2025

How is artificial intelligence (AI) revolutionizing the hospitality industry?

What is Artificial Intelligence? Artificial intelligence (AI) refers to systems and technologies that mimic human intelligence. That means they can...

Technology 25 Mar 2025

Hotel CRM: everything you need to know and the 15 best providers in 2025

What is a hotel CRM? A Customer Relationship Management system (CRM) is software designed to help businesses - in this case, hotels - manage and...

Technology 10 Mar 2025

What is a Revenue Management System? The ultimate guide to RMS

Your shift at the hotel is over, it's time to head home and get some rest. The next morning, everything looks great as every room is booked. But then...

Technology 5 Mar 2025

Top 15 AI-powered apps for travel planning

What are the benefits of artificial intelligence for travel planning? The use of applications powered by artificial intelligence has transformed the...

Technology 26 Feb 2025

The best technology for general managers to support their hotel teams

Front Desk Team Your front desk team is in direct contact with your guests, so your job as the general manager is to do whatever you can to let them...

Technology 11 Feb 2025

What is a global distribution system (GDS) and how to choose the best one for..

What is a global distribution system (GDS)? A global distribution system (GDS) is a platform that acts as a bridge between travel agents and service...

Technology 6 Feb 2025

8 key features of hotel management software

What is hotel management software? Hotel management software (HMS) is designed to simplify and centralize daily operations for hoteliers. It...

Industry trends 4 Feb 2025

How to optimize your hotel for AI search like ChatGPT

It hardly seems possible, but there was a time before search engines. And then the 90s came along and the likes of Yahoo! Search, Ask Jeeves and...

Technology 8 Jan 2025

How technology can create more personalized, human hotel guest experiences

61% of consumers will spend more for personalized experiences. But if guests crave more tailored stays, how can hoteliers more easily deliver them?

Technology 19 Dec 2024

How the best hotel technology creates more human experiences

6 ways that hotel technology creates human experiences Our vision of hospitality is one where staff can focus on creating meaningful moments with...

Technology 5 Dec 2024

What are PMS integrations and why are they important?

What is a PMS integration? A PMS integration connects your property management system (PMS) with other tools and systems to streamline operations and...

Technology 22 Nov 2024

How automation drives hotel efficiency | WestCord Hotels and Flexkeeping

If you’ve ever wondered how your hotel’s operations could be smoother, faster and more efficient, you’ll enjoy the latest episode of Mews Coffee...

Industry trends 14 Nov 2024

10 ways to protect your hotel from phishing attempts

What are phishing attacks? Phishing is a type of cybercrime that involves tricking people into giving away sensitive data or installing malware....

Industry trends 2 Oct 2024

Don’t overlook these 8 hospitality IT metrics – your hotel’s future depends on..

The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology...

Technology 17 Sep 2024

7 simple ways to keep your hospitality accounts secure

How to keep your hospitality accounts secure The key to security is being proactive – don't wait until you have a potential breach to act. If you...

Technology 27 Aug 2024

10 tips to get the best out of your cloud-native PMS – and 10 things to avoid

10 tips to get the best out of your cloud-native PMS This list will help you make the most of a cloud-native PMS, helping to ensure you get the...

Technology 30 Jul 2024

Cyber security challenges and data breaches in the hotel sector

What is cyber security in the hotel industry? Cyber security in the hotel industry refers to the software and processes that protect guests and a...

Technology 5 Jul 2024

How is technology improving security in the hotel industry?

Technologies that are improving hotel security Technology helps hotels to improve security in many ways. To learn more, check out the biggest...

Technology 4 Jul 2024

The future of hotel housekeeping technology

The housekeeping department The housekeeping department is at the heart of your hotel operations. They clean guest rooms, public areas and...

Technology 1 Jul 2024

Lessons from gaming: what can hospitality learn from video games?

The power of customization In the early 80s, games began to incorporate a radical new feature: customization. At first it was very simple: players...

Technology 1 Jul 2024

Keyless entry systems for hotels in 2024

The benefits of keyless entry for hotels Keyless entry systems for hotels bring countless opportunities that every hotel can benefit from. These...

Industry trends 7 Jun 2024

Data and revenue insights from Unfold 2024

Current trends in the hospitality revenue space Without further ado, here are some of our favorite revenue insights from Lighthouse, iDeas, Atomize,...

Industry trends 7 Jun 2024

Operational insights from Unfold 2024

Stay innovative Innovation in hospitality is about pushing boundaries to deliver a superior guest experience. Mick Vazquez, Senior Application...

Industry trends 7 Jun 2024

Hospitality industry insights from Unfold 2024

What does transformational hospitality look like? By focusing on the following areas, the hospitality industry can enhance guest experiences, build...

Technology 5 Jun 2024

How to extinguish hospitality burnout

Shared responsibility Before I get into some of the specifics, I think it’s worth highlighting that managing burnout is a shared responsibility. As...

Technology 4 Jun 2024

What you need to know about mobile check-in for hotels

What is mobile check-in for hotels? Mobile check-in for hotels is technology that allows hotels to send guests a link via an app or email to check in...

Industry trends 28 May 2024

25 most important hotel technology trends in 2024

What is hotel technology? Hotel technology covers the many tools and systems designed to help hotels operate smoothly and meet their goals. These...

Technology 1 May 2024

The friction fiction

Bad friction In simple terms, friction is when two opposing forces encounter each other. But, of course, the world isn’t simple – especially the...

Technology 9 Apr 2024

8 functions of a good property management system

8 functions to look for in a property management system If you're unsure what a PMS is and what it does, you may not understand why you need one or...