The Mews Blog
Best practices
Best practices
How automation drives hotel efficiency | WestCord Hotels and Flexkeeping
If you’ve ever wondered how your hotel’s operations could be smoother, faster and more efficient, you’ll enjoy the latest episode of Mews Coffee Corner. We sat down with Maurits...
Maximizing group revenue for the holiday season: unwrap success with Mews
As the holiday season approaches, hotels should be bustling with group business, from corporate holiday events to family festivities and grandiose...
10 ways to protect your hotel from phishing attempts
What are phishing attacks? Phishing is a type of cybercrime that involves tricking people into giving away sensitive data or installing malware....
6 ways to improve customer service in the hospitality industry
What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed,...
The ultimate guide to hotel rules and regulations
What are hotel rules and regulations? Hotel rules and regulations are a series of guidelines that are agreed upon by the hotel and their guests. The...
How to increase your hotel direct bookings
What are hotel direct bookings? Direct bookings happen when a guest reserves a room directly with your hotel – whether that’s through your website,...
Don’t overlook these 8 hospitality IT metrics – your hotel’s future depends on..
The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology...
Guide to hotel branding for 2025
What is hotel branding? Hotel branding in the hospitality industry 2.0 is more than just choosing a name, logo and a key value proposition. Nowadays,...
7 simple ways to keep your hospitality accounts secure
How to keep your hospitality accounts secure The key to security is being proactive – don't wait until you have a potential breach to act. If you...
Managing your property during busy season and big events
What is peak season? Before we get into the cure, let’s look at the diagnosis. Peak season, busy season – whatever you want to call it, most...
Lessons from retail: what can hospitality learn from the retail value chain?
What is the retail value chain? The retail value chain is a series of activities or processes that a company performs to deliver a product or a...
4 ways to reduce plastic usage in hotels
Why is it important to reduce plastic usage in hotels? The hospitality industry produces a startling 150 million tons of single-use plastic annually...
10 tips to get the best out of your cloud-native PMS – and 10 things to avoid
10 tips to get the best out of your cloud-native PMS This list will help you make the most of a cloud-native PMS, helping to ensure you get the...
The 20 best hotel pricing strategies to increase your revenue in 2024
What is a hotel room pricing strategy and why is it important in the hotel industry? A hotel room pricing strategy is an important part of hotel...
Why two-factor authentication (2FA) is a must-have for hospitality security
Hackers in hospitality Lately, the hospitality industry has seen a worrying uptick in cyberattacks. In fact, according to the 2023 Hospitality Threat...
The guide to effective hotel budgeting in 2024
What is a hotel budget? A hotel budget is essentially your financial roadmap, aligning with your hotel’s strategic goals to guide how you’ll spend...
Five times hotels transformed their operations
1. Glampsource North Hatley: no more paper The new generation of hoteliers are lucky. They don’t know some of the painful, time-consuming processes...
Lessons from athletics: what can hospitality learn from the games?
No train, no gain Over 10,000 of the world’s finest athletes are competing across Paris, each of whom are among the very best in their field. This...
10 hotel rack rate strategies to maximize revenue
What are rack rates in hotels? Rack rates are essentially the starting point for a hotel room’s pricing — think of it as the highest price before any...
How hotel chargebacks work and how to dispute them
What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a...
The definitive handbook for hotel operations in 2024
What do we mean by hotel operations? When we talk about hotel operations, we are referring to the whole process of how a hotel runs on a daily basis...
Types of hotel staff positions and how to manage them
What are hotel staff? Hotel staff are the people responsible for running your hotel. From those responsible for daily operations, to those friendly...
6 ways to improve front desk operations in a hotel
What are the main front desk duties? The front desk serves is responsible for welcoming visitors, answering questions, and addressing any issues that...
How to reduce hotel operating costs – the very best strategies
What are hotel operating costs? Your hotel's financial health depends on managing cash inflows and outflows effectively. Operating costs are the...
5 types of hotel credit card scams and how to prevent them
What is a credit card scam? A hotel credit card scam occurs when someone uses a stolen or fake credit card for fraudulent activities. Usually, the...
Building better hospitality tech: a week in Sherlock Holmes' shoes
Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at Mews, where our primary focus is the connectivity of our hospitality...
Mews Coffee Corner: a fun space for hospitality insights
Brewing ideas and insights This isn't just another webinar or podcast series. Mews Coffee Corner is a space where ideas percolate, opinions are...
8 best strategies to maximize hotel efficiency
How to maximize hotel efficiency? Maximizing efficiency leads to reduced costs and better guest experience. It shows how well hotels use resources,...
New hospitality metrics every revenue manager should track
New revenue management metrics Technology has changed not only what’s possible, but what’s measurable. A new generation of hospitality metrics has...
The great hospitality balancing act
Balance is a lost art. In almost every sphere of society, from politics to culture to technology, more and more people inhabit the extreme ends of...
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