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Building better hospitality tech: a week in Sherlock Holmes' shoes
4 Apr 2024
Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at Mews, where our primary focus is the connectivity of our hospitality...
Mews Coffee Corner: a fun space for hospitality insights
25 Mar 2024
Brewing ideas and insights This isn't just another webinar or podcast series. Mews Coffee Corner is a space where ideas percolate, opinions are...
8 best strategies to maximize hotel efficiency
12 Mar 2024
How to maximize hotel efficiency? Maximizing efficiency leads to reduced costs and better guest experience. It shows how well hotels use resources,...
New hospitality metrics every revenue manager should track
5 Mar 2024
New revenue management metrics Technology has changed not only what’s possible, but what’s measurable. A new generation of hospitality metrics has...
The great hospitality balancing act
4 Mar 2024
Balance is a lost art. In almost every sphere of society, from politics to culture to technology, more and more people inhabit the extreme ends of...
Lessons from the air: what can hospitality learn from airlines?
1 Mar 2024
The utilization mindset Running a profitable airline is hard. In 2023, the industry’s net profit margin was less than three percent. This requires...
The benefits of late bookings in hotels
29 Feb 2024
What are late bookings in the hospitality industry? Late bookings refer to reservations made a few days or even hours before check-in.These bookings...
The best books and podcasts about hospitality and tech
22 Feb 2024
The best tech and hospitality books Unreasonable Hospitality by Will Guidara Category: Hospitality
7 ways to increase holiday bookings in your hotel
22 Feb 2024
What are holiday bookings? Holiday bookings refer to reservations made during the vacation or holiday period. Since it's a popular time to travel,...
Enhancing hotel productivity: strategies for success
8 Feb 2024
What is hotel productivity and how to measure it? Hotel productivity refers to properly using resources like staff, facilities and time to maximize...
Tips for effectively avoiding overbooking in your hotel
16 Jan 2024
Understanding the risks of overbooking What are the top risks of overbooking? A negative impact on your brand, decreased customer loyalty,...
Demystifying cost per guest acquisition: maximizing returns in hospitality
4 Jan 2024
Cost per guest acquisition is a must to maximize returns in hospitality. Knowing how much it costs to generate a booking tells you what your hotel...
No show in hotels: What is it and what policies to apply?
27 Dec 2023
If you work in the hotel industry, you've probably heard the term "no show". As you well know, it happens when a guest books a room but neither shows...
9 most common ethical practices in the hospitality industry
12 Dec 2023
What is ethics in hospitality? Ethics in hospitality refers to a value system that guides all your management decisions. It encompasses the...
Hotel cleanliness: best tips for keeping your hotel rooms clean
7 Dec 2023
Cleanliness is a deciding factor when choosing a hotel In the hospitality industry, cleanliness stands for so much more than spotless spaces. It...
10 key things to succeed in the hotel industry
5 Dec 2023
What does hotel success mean to you? It's most likely tied to meeting guest expectations and staying profitable. Successful hotels create a positive...
Innovative digital transformation ideas for hotels
30 Nov 2023
If you haven't yet embraced hotel digital transformation, now's the time. The benefits range from enhancing the guest experience to making the...
Effective strategies for maximizing hotel revenue during off-peak periods
21 Nov 2023
Off-peak hotel revenue is something most hoteliers lose sleep over. To be profitable, you must either make enough revenue in the high season to...
How to increase hotel revenue with add-on services?
16 Nov 2023
Hotel add-on services increase your hotel's revenue by adding more value to each reservation. They come in many shapes and forms, and there are many...
4 ways to increase hotel ancillary revenue
9 Nov 2023
Hotel ancillary services allow hoteliers to boost their average daily spending and make each reservation more valuable. Encouraging guests to...
6 keys to improve hospitality leadership in your hotel
7 Nov 2023
Hospitality leadership is about encouraging staff across all levels to take ownership of their role. Empowering your teams to make decisions has a...
What went wrong at The Bear? Lessons in hospitality
2 Nov 2023
In the past, we’ve looked at where some iconic hotels went wrong. We offered humble suggestions to the management at Hotel California, Club Tropicana...
Lateral thinking in content design
30 Oct 2023
There’s a general tendency for people to really dig into their professional community when they want to learn and improve. I notice this a lot...
Learn how to improve your hostel housekeeping operations
24 Oct 2023
What are housekeeping operations in hostels? Hostels have a unique approach to daily housekeeping operations. Unlike hotels, they offer more basic...
How to encourage a culture of experimentation in a scaling organization
23 Oct 2023
Move fast, break things and take chances to make experiences truly remarkable.
How to boost upsells by 600% with front desk upsell automation
19 Oct 2023
Hotel upselling is one of hospitality’s hottest topics. And with good reason – upsells drive more revenue and TRevPAR, motivate staff and personalize...
Top tips for improving emotional intelligence in hospitality
17 Oct 2023
Emotional intelligence is at the core of the hospitality industry because people are central to it. The best hoteliers rely on it to welcome guests...
7 ways hotel guest follow-up affects your hotel’s success
26 Sep 2023
Hotel guest follow-up can seriously impact your hotel. Besides being a barometer of performance, it gives you a reason to stay in touch with guests...
Ending hotel staff turnover: how to increase your employee retention
18 Sep 2023
Hotel turnover is every hotelier's nightmare. From lost productivity to increased costs for recruitment and training, it often leads to decreased...
How to effectively manage a hotel crisis
14 Sep 2023
Hotel crisis management is essential for any hotelier. Regardless of what's happening, your action plan should consider the who, what, when, where,...
