Finn Lough customer story

The tech behind Finn Lough’s luxury hideaway

Unique Northern Irish lakeside property embrace payment automation and a contact-free guest journey.

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43% online check-in

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19% ADR increase year on year

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100% payment automation for credit cards

About Finn Lough

Finn Lough is a unique and beautiful lakeside haven in Northern Ireland with a selection of suites, lakeside villas, and bubble domes. The transparent domes give guests uninterrupted views of nature and the stars, immersing them in the sights and sounds of their surroundings.

Stays at Finn Lough are intended to be holistic and restorative. In addition to accommodation, a restaurant and lakeside bar serve up local and seasonal flavors, while a luxury spa provides a variety of treatments. There are a whole host of activities to explore the great outdoors, from kayaking and fishing on the lough, to outdoor yoga and surfing.

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A modern, integrated payments solution

Pain

Processing and reconciling payments is typically a time-consuming process, while traditional systems struggle to adapt to new preferred payment choices.

Solution

Finn Lough embraced Mews Payments to automate transactions and remove manual steps in the process, such as taking card details for every payment, printing receipts, and end-of-day reconciliation. They use a Mews Terminal for a fully integrated solution, enabling single-click processing and real-time transparency, as well as alternative payment methods.

Result

• 100% of credit card transactions are automated through Mews Payments
• Alternative payment methods such as Apple Pay and Google Pay make up 15% of payment volume

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A seamless, personalized guest journey

Pain

Finn Lough wanted to give their guests a connected journey from booking to check-out, free from stress and administration, while making it easy to purchase add-ons.

Solution

Through a combination of Mews Guest Journey and the GuestJoy integration, Finn Lough provide a seamless experience. Guests are sent an automated email after booking that encourages them to check-in online, saving time upon arrival and boosting engagement. They’re also able to book add-on experiences when making their reservation (or at a later date), such as a spa experience or bottle of wine upon arrival.

Result

• 43% of guests check in online
• Guests spend an average of €54 on add-ons and upsells

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"Mews is great because it benefits both our guests and our team. It simplifies the way we work and the way guests book and interact with us; it’s a real win win."

Gillian Beare
Director, Finn Lough

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Embracing automation with an intuitive hospitality cloud

Pain

Legacy property management systems tend to have outdated UIs and are restrictive when it comes to integrations.

Solution

Mews Marketplace provides access to hundreds of hotel tech integrations without any connection fees or long waits. The Mews platform itself is easy to use for all staff and is designed to automate and optimize daily operations. Year on year, Finn Lough saw significant improvements across their KPIs, and although the circumstances of the pandemic had an impact, their success has been hastened by embracing an innovative hospitality cloud.

Result

• 19% increase in ADR from 2020 to 2021
• 59% increase in RevPAR from 2020 to 2021

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"The best technology blends into the background. Mews actually helps us to ensure our guests remain immersed in nature and the beautiful surroundings of the Lough."

Gillian Beare
Director, Finn Lough

Integration spotlight

Finn Lough uses 10 integrations, from accounting to distribution software.

Lightspeed POS

Lightspeed is a point of sale (POS) solution that connects additional services such as restaurants, bars, and spas. It allows Finn Lough to manage sales reports, staff, inventory, customer data and marketing, and the connection with Mews means all bills can be added to the existing guest profile.

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Revinate

Revinate helps hotels improve their ROI through a seamless hotel CRM and email marketing software. Finn Lough use Revinate for upselling, as well as well as guest correspondence and mailing, leveraging their guest data to create a more effective marketing program.

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Looking ahead

The team at Finn Lough made the most of the downtime during the pandemic to renovate their lakeside bar and create an even more special space to eat and relax with their forest barn. There are also plans afoot to expand their space offerings with Mews, exploring new bookable space types, while continuing to embrace alternative payment methods.

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