The tech behind Finn Lough’s luxury hideaway
Unique Northern Irish lakeside property embrace payment automation and a contact-free guest journey.
Finn Lough customer story
58%
online check-in
59%
RevPAR increase year on year
0%
chargeback rate with Mews Payments
About Finn Lough
Finn Lough is a unique and beautiful lakeside haven in Northern Ireland with a selection of suites, lakeside villas, and bubble domes. The transparent domes give guests uninterrupted views of nature and the stars, immersing them in the sights and sounds of their surroundings.
Stays at Finn Lough are intended to be holistic and restorative. In addition to accommodation, a restaurant and lakeside bar serve up local and seasonal flavors, while a luxury spa provides a variety of treatments. There are a whole host of activities to explore the great outdoors, from kayaking and fishing on the lough, to outdoor yoga and surfing.
A modern, embedded payments solution
Challenge
Processing and reconciling payments is typically a time-consuming process, while traditional systems struggle to adapt to new preferred payment choices.
Solution
Finn Lough embraced Mews Payments to automate transactions and remove manual steps in the process, such as taking card details for every payment, printing receipts, and end-of-day reconciliation. They use a Mews Terminal for a fully embedded solution, enabling single-click processing and real-time transparency, as well as alternative payment methods.
Result
- 0% chargeback rate with Mews Payments
- 93% of credit card transactions are automated through Mews Payments
- Alternative payment methods such as Apple Pay and Google Pay make up 15% of payment volume
A seamless, personalized guest journey
Challenge
Finn Lough wanted to give their guests a connected journey from booking to check-out, free from stress and administration, while making it easy to purchase add-ons.
Solution
Through a combination of Mews Guest Journey and the GuestJoy integration, Finn Lough provide a seamless experience. Guests are sent an automated email after booking that encourages them to check-in online, saving time upon arrival and boosting engagement. They’re also able to book add-on experiences when making their reservation (or at a later date), such as a spa experience or bottle of wine upon arrival.
Result
• 57% of guests check in online
• Guests spend an average of €54 on add-ons and upsells
"Mews is great because it benefits both our guests and our team. It simplifies the way we work and the way guests book and interact with us; it’s a real win win."
Embracing automation with an intuitive hospitality cloud
Challenge
Legacy property management systems tend to have outdated UIs and are restrictive when it comes to integrations.
Solution
Mews Marketplace provides access to hundreds of hotel tech integrations without any connection fees or long waits. The Mews platform itself is easy to use for all staff and is designed to automate and optimize daily operations. Year on year, Finn Lough saw significant improvements across their KPIs, and although the circumstances of the pandemic had an impact, their success has been hastened by embracing an innovative hospitality cloud.
Result
• 19% increase in ADR from 2020 to 2021
• 59% increase in RevPAR from 2020 to 2021
"The best technology blends into the background. Mews actually helps us to ensure our guests remain immersed in nature and the beautiful surroundings of the Lough."
Honne: taking the hassle out of hospitality experiences
Challenge
Finn Lough needed a better way to coordinate experience bookings across the resort and with local partners. Manual work created scheduling conflicts, occasional missed billings and admin load that kept teams away from guests.
Solution
By connecting Mews and Honne via the Mews Open API, Finn Lough centralised scheduling and gave visitors a simple way to plan their stay: spa, dining, tastings, activities and more. Real-time sync writes guest and reservation data into Honne for conflict-free scheduling, while automated offers surface the right add-ons at the right time. With Mews + Honne, Finn Lough runs a smoother operation and delivers fewer clashes for teams, more relevant experiences for guests and higher revenue without adding headcount.
Results
- 60% increase in extras added per booking
- 40% reduction in scheduling conflicts
- Zero extra admin to serve residents and non-residents, unlocking new revenue beyond the room stay
- Finalist, Unfold Awards 2025 - Most Innovative Integration
Looking ahead
The team at Finn Lough made the most of the downtime during the pandemic to renovate their lakeside bar and create an even more special space to eat and relax with their forest barn. There are also plans afoot to expand their space offerings with Mews, exploring new bookable space types, while continuing to embrace alternative payment methods.
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Make it remarkable.
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