Onboarding with Mews

Strong foundations mean smart operations

We’ve poured time and tech into making onboarding effortless, with tools, training and expert guidance that help your team see value from day one. After all, confident staff make for unforgettable stays.

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Getting started

Onboarding with Mews is structured, not stressful. Setup is broken into clear, intuitive steps, so your team feels confident using Mews in as little as one week.

Setup, simplified

Using insights from thousands of hotels, we’ll help pre-configure your setup, so you won’t be starting from a blank page.

Learn as you go

Learn as you go, with embedded videos that show your results, guide you step by step and take you further with Mews University.

Support when you need it

If you need a hand, help is always close by. Ask our AI bot 24/7 or get expert help from a human via live chat or call.

Go live and beyond

We don’t disappear once you’re live. Our team is on hand to help you maximize everything Mews has to offer and keep things running smoothly.

We stay with you

After going live, you’ll get 30 days of hypercare for extra support while you’re getting comfortable in the system.

Your always-on help hub

Access the Mews Help Center for in-depth guides, how-tos and answers to questions your team may have.

Connect with your peers

Join the Mews Community to connect with other hoteliers, swap ideas and share what’s working across the industry.

Insights for success

Read the stories from Mews customers.

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Lark delivers operational simplicity and profitability with Mews Website body Image 2 1352 x 1076-50

"The onboarding team at Mews is fantastic. I reach out to them all the time, and even when they don't have an answer right away, they always come back quickly, with an even better solution than we were hoping for."

Erin Catalano Senior Manager of Learning  and Development, Lark

4 hotels

onboarded in four months. Read more

“The main thing I like about Mews is its simplicity and user-friendliness. When we train new staff on it they understand it straight away, regardless if they come from a hospitality background.”

Matej Matejka Owner, Aplend Group

Five

properties went live in the
space of two week. Read more

“When it came to setting up the properties on the system, it couldn't have been easier. We don't have a whole lot of in-house engineering experience but it was as easy as it could be for us. I couldn't have better things to say about onboarding.”

Joe Mangioni Senior Technology Manager,  Locale

100%

online onboarding with minimum disruption. Read more

FAQs

How does the pre-configuration work?

Over the years, we’ve onboarded thousands of properties to Mews. So, we’re uniquely positioned to help pre-configure your setup and make sure you aren't starting from scratch. We'll match you to the Mews set-up that's closest to your needs, pre-filling elements like accounting categories, rates, services and more. All you need to do is review the pre-filled elements and adjust to your specific needs.

How long does onboarding typically take?

Properties can be onboarded in as little as one week depending on its needs.

How will my team learn how to use Mews?

When configuring Mews, you’ll learn as you go with an onboarding dashboard that breaks everything into easy steps. Built-in resources and tips will offer expert support along the way.
For the rest of your team, there’s Mews University. It offers on-demand, self-paced courses based on real hospitality roles. It’s always available and a great way to train new starters or refresh skills any time.

What support will I get during onboarding?

During onboarding, you’ll be able to access support quickly via chat and bookable time with an expert from the Mews team. Behind the scenes, we’ll monitor your progress and reach out if it looks like you might be stuck. After go-live, we stay close with 30 days of hypercare to make sure your team feels confident and everything runs smoothly.