The Mews Blog
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Introducing Mews Terminal S2: serve more restaurant guests in less time
What is Mews Terminal S2? Mews Terminal S2 is a portable, all-in-one device that combines order taking, payment processing and guest interaction in one single, easy-to-use...
Why two-factor authentication (2FA) is a must-have for hospitality security
Hackers in hospitality Lately, the hospitality industry has seen a worrying uptick in cyberattacks. In fact, according to the 2023 Hospitality Threat...
Capturing actionable data: the Digital Product Checklist
Data in sharper focus There's certainly no shortage of data. Current estimates put the amount produced globally every day at 328.77 million...
How hotel chargebacks work and how to dispute them
What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a...
Building better hospitality tech: a week in Sherlock Holmes' shoes
Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at Mews, where our primary focus is the connectivity of our hospitality...
Break the process: thinking differently about product design
Note: this article first appeared on Carlos’ substack.
Text messaging to guests with Mews SMS Package: boost revenue, save time,..
The benefits of text messaging guests with Mews SMS Package Our SMS package was specifically designed to increase online check-in for guests. Prior...
Why Mews acquired Nomi and how it’s great news for guests
What is Nomi? Based in Nashville and founded in 2021, the Nomi team created technology that truly enhances a guest’s experience when they travel....
The new Mews Kiosk: revolutionizing the check-in experience
What is the new Mews Kiosk? We’ve given our former kiosk software a bit of an overhaul, and we think it’s pretty revolutionary.
To read or not to read: product content and user disengagement
Why user disengagement should be your guiding principle Everybody loves saving time. Imagine if you wanted to write an email and you needed to...
What is Zapier, and how does this online automation tool work?
What is Zapier? Zapier is an online platform designed to help automate workflows. It does this by allowing you to connect apps with services. This...
Introducing Mews Community: the new hub for hoteliers
Who’s the best person to ask for advice about a product or software that you’re using? Someone who’s already using it. There are thousands upon...
How can Apple Pay improve your hotel’s guest experience?
What is Apple Pay? Apple Pay is a way for Apple users to make payments, whether they be in person, in iOS apps or on the web. Payments can be made...
How documentation and software are the same
1. Problem decomposition Breaking problems down into smaller, solvable parts
Boosting the guest journey (and your profits) at every stage
TL;DR: No time to read the whole blog? We’re making it easier to: Boost revenue pre-arrival Save your front of house staff time by checking in...
New from Mews: streamline your front desk and boost revenue
The faster, easier check-in We had an exciting rollout earlier this year that offers tremendous benefits to the front desk staff, eliminating clicks...
Empowered by data: how to drive faster and more impactful product decisions
Leverage data to fuel growth In a world where we all have access to unlimited information at our fingertips, we’ve become so accustomed to being able...
Chargeback reserves: what are they and how to reduce them
What is a chargeback reserve? It all starts with a hotel guest deciding to file a transaction dispute and initiating the chargeback process with...
What to avoid in zero-to-one product discovery
Getting the task of starting a brand-new product from scratch is probably every true Product Manager’s dream come true, as this brings real...
Beyond user personas: how technical writing builds customer loyalty
Technical writers are often categorized as people with almost no creative writing inclinations or proclivities. They aren’t expected to be technical...
Can your guests order and pay in less than a minute?
There’s a lot you can do in 60 seconds. Brush your teeth, gulp down a shot of espresso or make your bed. Or your guests can scan a QR code and order...
10 tips when implementing digital ordering
Staffing challenges. They seem to be an ongoing struggle in the world of hospitality and one that may be around for a while.
Top three benefits of our new flexible pricing
When you buy a ticket to the movies, you expect that a ticket for a Saturday evening show is more expensive than a Tuesday matinee. At a restaurant...
Workflow automation: the best uses of Zapier in hotels
There are hundreds of hospitality tools available on Mews Marketplace, and we’re not supposed to play favorites. That being said, I don’t think...
Mews Marketplace integrations update: June 2022 edition
Partners that went live in May Arcavis The Mews x Arcavis integration connects Mews with the powerful Arcavis POS solution. This means that your...
Mews Summer Product Roadmap
As the world heads into the summer holiday season, travel is once again back in full swing. And while hoteliers around the globe greet their peak...
Rethinking spaces with Mews: co-working, meetings and events
Wouldn’t it be nice to provide a major boost to your revenue, whilst also diversifying your business offering? And how about achieving this with only...
Why I implanted an RFID chip in my hand
Background Back in 2016, I moved into an apartment I had just purchased, and carrying keys became a normal part of life. On two occasions, within the...
Maximizing your property's full potential: download your free guide
You know the theory that we only use 10% of our brains? Well, the same can be said for hotels and lodging.
Mews Marketplace integrations update: May 2022 edition
Welcome, explorers, to the latest integration update for Mews Marketplace. Last month, our Integrations Team pushed a record 13 integrations live, so...
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?