The Mews Blog
Your go-to blog for everything hospitality, from hotelier interviews and in-depth product information, to practical operational advice and thought-provoking opinion.
Company, Featured | 27 October 2020
It’s 2012. In an unfinished hotel back office, Richard Valtr convinces a hotel owner to give him the money to build his own hotel guest solution,...
Industry, Product | 14 October 2020
Chargebacks have long been a problem for hoteliers. They’re an obstacle when it comes to profitability and they're often time-consuming to dispute...
Customers | 3 September 2020
Although for many hoteliers around the world the slow recovery is already underway, there are many who still feel the struggle of a constantly...
Industry | 1 September 2020
In a recent blog, we interviewed a group of 2020 hospitality graduates to see how the next generation of hoteliers view the state of the industry....
Industry | 13 August 2020
Hospitality stands on the cusp of change. Even before the events of the last few months, our industry was finally beginning to embrace technology...
Industry | 29 July 2020
That awkward and salesy pitch, a guest’s reluctant response…Upselling at check-in can be tricky - staff don’t want to be seen as pushy and annoy...
Customers | 29 July 2020
As hotels continue to open up around most of the world, we’re speaking to a variety of hoteliers to understand their decision-making process for...
Industry | 28 July 2020
Distilling the data
In unprecedented times like these, it’s easy to feel a lack of control. Some of us may be in a position to help those battling...
Customers | 23 July 2020
Hotel Reopening Diaries talks to properties around the world about how they’ve been coping with the fallout from COVID-19. Although occupancy...
Industry | 21 July 2020
The night audit. Three simple words that have the power to make hotel staff around the world shudder in anticipation of long hours spent on...
Product | 15 July 2020
It’s late morning. Your front desk has finished the morning rush of check-outs when the phone rings. Your reservations manager answers. ‘Hello?’...
Company | 14 July 2020
Ria De Temmerman built her own PMS, Planet Winner, from scratch, managing the business with her husband Dirk for over 25 years.
Company | 13 July 2020
"There are decades where nothing happens and there are weeks where decades happens "