The Mews Blog

Your go-to blog for everything hospitality, from hotelier interviews and in-depth product information, to practical operational advice and thought-provoking opinion.

Company, Featured  |  27 October 2020

Welcome to the new Mews: the story of the rebrand

It’s 2012. In an unfinished hotel back office, Richard Valtr convinces a hotel owner to give him the money to build his own hotel guest solution,...

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Industry, Product  |  14 October 2020

Hotel chargebacks: how they work and how to handle them

Chargebacks have long been a problem for hoteliers. They’re an obstacle when it comes to profitability and they're often time-consuming to dispute...

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Customers  |  3 September 2020

Hotel Reopening Diaries: Rodamón Hostels

Although for many hoteliers around the world the slow recovery is already underway, there are many who still feel the struggle of a constantly...

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Industry  |  1 September 2020

Lessons from COVID-19: teaching hospitality during a pandemic

In a recent blog, we interviewed a group of 2020 hospitality graduates to see how the next generation of hoteliers view the state of the industry....

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Product  |  25 August 2020

The key to smooth onboarding with a new Property Management System

"Our greatest fears lie in anticipation." – Honoré de Balzac. 

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Industry  |  13 August 2020

The next generation of hospitality: insights from the class of 2020

Hospitality stands on the cusp of change. Even before the events of the last few months, our industry was finally beginning to embrace technology...

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Industry  |  29 July 2020

Five Tools to Help Raise your Upselling Game

That awkward and salesy pitch, a guest’s reluctant response…Upselling at check-in can be tricky - staff don’t want to be seen as pushy and annoy...

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Customers  |  29 July 2020

Hotel Reopening Diaries: The Dylan Amsterdam

As hotels continue to open up around most of the world, we’re speaking to a variety of hoteliers to understand their decision-making process for...

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Industry  |  28 July 2020

Track the latest coronavirus hotel data

Distilling the data

In unprecedented times like these, it’s easy to feel a lack of control. Some of us may be in a position to help those battling...

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Customers  |  23 July 2020

Hotel Reopening Diaries: The Flushing Meadows

Hotel Reopening Diaries talks to properties around the world about how they’ve been coping with the fallout from COVID-19. Although occupancy...

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Industry  |  21 July 2020

Hotel night audit automation: a better way to work

The night audit. Three simple words that have the power to make hotel staff around the world shudder in anticipation of long hours spent on...

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Product  |  15 July 2020

How rooming lists make group bookings a piece of cake

It’s late morning. Your front desk has finished the morning rush of check-outs when the phone rings. Your reservations manager answers. ‘Hello?’...

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Company  |  14 July 2020

People of Mews: Ria De Temmerman, Planet Winner founder – part 2

Ria De Temmerman built her own PMS, Planet Winner, from scratch, managing the business with her husband Dirk for over 25 years.

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Company  |  13 July 2020

How COVID-19 has forced us to do weightlifting as a SaaS company

"There are decades where nothing happens and there are weeks where decades happens "

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Product  |  10 July 2020

A guide to going contact-free with Mews

As more people become willing to travel, the properties who are best adapted to the new normal are the ones that will prosper. A big part of this...

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