Front office operations

Guest experience 21 Jun 2024

10 ways to improve hotel operations for independent hoteliers

What do we mean by hotel operations? Let’s quickly make sure we’re all on the same page. When we talk about hotel operations, we’re encompassing the entire process of how a hotel...

Best practices 23 May 2024

The definitive handbook for hotel operations in 2024

What do we mean by hotel operations? When we talk about hotel operations, we are referring to the whole process of how a hotel runs on a daily basis...

Best practices 18 Apr 2024

How to reduce hotel operating costs – the very best strategies

What are hotel operating costs? Your hotel's financial health depends on managing cash inflows and outflows effectively. Operating costs are the...

Best practices 19 Oct 2023

How to boost upsells by 600% with front desk upsell automation

Automated upselling, plain and simple

Best practices 26 Apr 2023

What are the best practices for managing boutique hotels?

What features must your boutique hotel have? A hotel’s features are ultimately what pushes a guest over the edge to make a purchasing decision. Of...

Industry trends 26 Jan 2023

Best 15 ideas to enhance hotel guest experience

Why is it important to enhance hotel guest experience? Enhancing the hotel guest experience through different means is crucial in order to enforce...

Industry trends 18 Nov 2022

What are the roles and responsibilities of a General Manager in hotels?

What is a hotel General Manager? A hotel General Manager is a hospitality industry professional who ensures the proper functioning of a property,...

Technology 23 Aug 2022

What are the benefits of hotel automation for small properties?

What is hotel automation? Hotel automation is a way of optimizing manual processes by relying on technology and software that allows you to get...

Technology 2 Aug 2022

Nine benefits of having a mobile app for a hotel chain

9 reasons why a hotel chain should have a mobile app With increased smartphone penetration across the world, the importance of mobile is increasing,...

Industry trends 5 Jul 2022

What is an accessible hotel room and what should it include?

What is an accessible hotel room? While in a perfect world, all hotel rooms would be made to suit any kind of guest, the idea of an accessible hotel...

Technology 31 May 2022

What are the main features of front office software for a hotel?

Seven key features of a front office software No matter the size of your hotel, front office software is one of the investments you won’t regret. It...

Industry trends 20 May 2022

Six benefits of managing online real time reservations in your hotel

Why should your hotel manage online real-time bookings? There are many reasons why your hotel should manage online real-time bookings, which we will...

Industry trends 18 May 2022

What are hotel guest profiles and how can you create them?

What is a guest profile? A guest profile is essentially a way of keeping track of your guests so that you can better optimize your operations and...

Industry trends 28 Apr 2022

Guest journey: get ready for zoomers

This article was originally featured on our Mews Dev blog and you can read more of their content here

Industry trends 10 Feb 2022

Living with staff shortages: how to run a property with a reduced team

Unless you’ve been living under a rock blessed with an abundance of eager workers, you’ll have noticed that there’s a hospitality shortage right now....

Industry trends 9 Jun 2021

Six most important challenges faced by the hotel industry

What are the most important hotel challenges? There are many obstacles that the hotel industry faces and we’ll look at each of them one by one.

Marketing & distribution 12 May 2021

How to create the best hotel pre-arrival emails

It’s easy to dismiss the hotel pre-arrival email as a nice to have. After all, you’ve already emailed these guests with their booking confirmation,...

Best practices 9 Mar 2021

How to effectively manage your hotel inventory

Managing the hotel inventory effectively is one of the key strategies to maximizing revenue in the hospitality industry. Only by controlling and...

Technology 14 Feb 2021

8 advantages of self service kiosks for hotels

What are the advantages of self service check-in/out Kiosks? Better use of hotel resources To gain a customer’s loyalty, it’s vital to provide...

Technology 17 Nov 2017

All you need to know about hotel door locks

Key integrations Door locks are some of the oldest - and worst - technologies used in the hotel industry today. Furthermore, the hardware can be...