The Mews Blog

Company 27 Oct 2020

Welcome to the new Mews: the story of the rebrand

It’s 2012. In an unfinished hotel back office, Richard Valtr convinces a hotel owner to give him the money to build his own hotel guest solution, which soon develops into a...

Industry trends 14 Oct 2020

Hotel chargebacks: how they work and how to dispute them

What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a...

3 Sep 2020

Hotel Reopening Diaries: The Central House

Although for many hoteliers around the world the slow recovery is already underway, there are many who still feel the struggle of a constantly...

Industry trends 1 Sep 2020

Lessons from COVID-19: teaching hospitality during a pandemic

In a recent blog, we interviewed a group of 2020 hospitality graduates to see how the next generation of hoteliers view the state of the industry....

Product 25 Aug 2020

The key to smooth onboarding with a new Property Management System

Expectation vs. reality Choosing a new PMS is a big decision, arguably the most important for your business. There are plenty of things to consider...

Industry trends 13 Aug 2020

The next generation of hospitality: insights from the class of 2020

Hospitality stands on the cusp of change. Even before the events of the last few months, our industry was finally beginning to embrace technology en...

29 Jul 2020

Hotel Reopening Diaries: The Dylan Amsterdam

As hotels continue to open up around most of the world, we’re speaking to a variety of hoteliers to understand their decision-making process for...

Industry trends 28 Jul 2020

Track the latest coronavirus hotel data

Distilling the data In unprecedented times like these, it’s easy to feel a lack of control. Some of us may be in a position to help those battling...

23 Jul 2020

Hotel Reopening Diaries: The Flushing Meadows

Hotel Reopening Diaries talks to properties around the world about how they’ve been coping with the fallout from COVID-19. Although occupancy rates...

Product 15 Jul 2020

How rooming lists make group bookings a piece of cake

It’s late morning. Your front desk has finished the morning rush of check-outs when the phone rings. Your reservations manager answers. ‘Hello?’...

Company 14 Jul 2020

People of Mews: Ria De Temmerman, Planet Winner founder – part 2

Ria De Temmerman built her own PMS, Planet Winner, from scratch, managing the business with her husband Dirk for over 25 years.

Company 13 Jul 2020

How COVID-19 has forced us to do weightlifting as a SaaS company

"There are decades where nothing happens and there are weeks where decades happens "

Product 9 Jul 2020

Mews unites with OTA Insight to provide business intelligence to hoteliers

Revenue Insight tool is now available in the Mews Marketplace.

7 Jul 2020

Hotel Reopening Diaries: Superbude

When should hotels reopen their doors? What do hoteliers need to do differently to keep guests and staff safe, while trying to remain profitable?

2 Jul 2020

Hotel Reopening Diaries: Postillion Hotels

One of the most dramatic outcomes of recent lockdowns and travel bans was the closure of so many hotels. For the first time in recent memory,...

Industry trends 30 Jun 2020

How to boost your hotel TripAdvisor ranking, and other review platforms to..

Online reviews are of huge value to hotels, with 96% of travellers admitting that they find reviews important when researching a hotel. And if ever...

Industry trends 19 Jun 2020

The Word in Hospitality podcast | Highlights from episode 1

The Word in Hospitality is a brand new hospitality podcast that encourages discussion and provides food for thought around some of the key topics...

Product 15 Jun 2020

Maximize revenue with RoomPriceGenie's automated dynamic pricing

22% average revenue increase in case study 90% of customers are on Auto-Pilot, showing full trust in the system What problems do RoomPriceGenie...

Company 12 Jun 2020

People of Mews: Ria De Temmerman, Planet Winner founder – part 1

Ria De Temmerman is the founder of the Planet Winner Property Management System, a pioneering programmer, and one of the most engaging people you’re...

Industry trends 29 May 2020

The contact-free hotel: A vision of the new hospitality

As the world begins to open up again and COVID-19 travel restrictions are loosened, the hospitality industry can finally start its recovery. One of...

Company 27 May 2020

An interview with Hotel Unplugged | A Hotels for Helpers story

Hotel Unplugged is a city centre hotel in Rotterdam that utilizes technology to give guests a seamless stay. Recently, they’ve been hosting...

Product 26 May 2020

Automated and smart parking solutions with Avutec Gatekeeper

Automatically open your parking facilities using license plate recognition No need for multiple systems: just enter your guest’s license plate to...

Industry trends 22 May 2020

Maintaining the art of hospitality in a post-Covid world

COVID-19 has changed many fundamental things about the way we live our lives. Some of them, like the lockdown, are only short-term, but there are...

Industry trends 18 May 2020

The future of hospitality after the Coronavirus

This is the third and final follow-up blog to our Hospitality and the Coronavirus webinars, where we check in with our speakers to see how the...

Industry trends 14 May 2020

Preparing for the hospitality upturn after Coronavirus

This is the second part of our follow-up to our Hospitality and the Coronavirus webinars. The situation continues to change week on week, so we...

Industry trends 12 May 2020

New hospitality trends and developments after the Coronavirus

At the end of March, we hosted our first Hospitality and the Coronavirus webinar. As you know, things continue to change very quickly, so we decided...

Industry trends 7 May 2020

React, respond, recover: the highlights from Siteminder’s webinar

Last week, Siteminder hosted a webinar about how hoteliers are coping with the continued fallout from COVID-19, and more importantly what can be done...

23 Apr 2020

The trick to cutting credit card fraud: combine process with people | Machefert..

The Machefert Group is one of the leading independent hotel groups in France. Paris is their hub, with 19 hotels, seven bars and five restaurants, as...

Company 17 Apr 2020

The Hotels for Helpers story | An interview with creator Mitch Spelten

Hotels for Helpers is a hospitality initiative that provides free or heavily discounted hotel rooms to healthcare professionals and those affected by...

14 Apr 2020

The power of connected hotel tech

Meet Jelle Landman, hotelier of the future. He looks like a pretty normal guy – apart from the fact that he’s always exceptionally dressed – but he’s...