Re : Guest

Topline

Re:Guest is a cloud-based software that identifies sales potential at every stage of the customer experience.

From the initial request phase, where it assists receptionists in creating and sending personalized, emotionally-driven offers in a few seconds, to the pre-stay phase, where it sends guests customized proposals for additional services to book. During the on-stay phase, guests are presented with a digital concierge and product and service showcase available for purchase 24/7, while in the post-stay phase, Re:Guest supports hotel marketing managers in creating and sending personalized newsletters via WhatsApp (and E-Mail).

Re:Guest accomplishes this through its CRM functionalities, which automatically profile guests based on their purchasing behavior and utilize its intelligence to continuously optimize itself. Additionally, it employs modern communication channels such as chat and WhatsApp.

Every year, Re:Guest adds new features to provide hoteliers with the best hotel sales software available. The latest news for 2023 is Auto Offer, which creates and sends offers autonomously based on the hotelier's set rules, freeing up receptionists' time. Re:Guest's ultimate goal is to provide hoteliers with technology that streamlines the reception process and elevates hotel sales to their fullest potential.

1. Create personalized offers in Re:Guest using the prices and rates configured in Mews
2. Transfer confirmed reservations from Re:Guest to Mews
3. Transfer the guest data of the reservations from Re:Guest to Mews
4. Get all reservations from Mews in order to send personalized guest messages throughout the whole guest journey

Re:Guest utilized Mews Connector API and Mews Booking Engine API for this connection.